Resources

As AI makes its mark on the contact center, a new term has emerged to describe the impact automation is having on Customer Experience (CX); Agentic AI.

If you deliver an outstanding experience, you’ll keep your customers coming back for more. Creating outstanding customer engagement should be a strategic priority for your business.

Today, AI speech recognition and transcription are ubiquitous. The story of how AI speech recognition was finally cracked reveals much about the nature of the AI landscape today, and how we can best adapt to an uncertain future.

With the highest score in Manageability, Content Guru is delighted to have once again been named an ‘Exemplary Vendor’ in the 2024 ISG Research Buyers Guide.

We asked a selection of senior business leaders, current and former chief constables, program professionals, academics, and other experts to give us their advice on navigating the challenging digital transformation road ahead.

Content Guru has been listed for the High-Volume Contact Center use case by Gartner in the 2024 Gartner Critical Capabilities list.

As a truly global provider, with offices across three continents, Content Guru is delighted to once again have been named in the 2024 Gartner® Magic Quadrant™ for CCaaS.

In this whitepaper, we discuss how AI can enhance the customer journey at every stage;
before, during, and after interactions.

Improving AX should be a priority for your contact center. Finding ways to productively incorporate generative AI, in an outcome-focused way, is one the best ways to do that.

At Content Guru, AI and intelligent automation are central to our strategy. Our AI portfolio is the fastest-growing part of our business seeing significant investment.
We are here to support you on your AI journey.

In this whitepaper, Content Guru proposes a a three-step plan to driving increased organizational efficiency.

Content Guru Named a Strong Performer in the 2024 Gartner CCaaS Voice of the Customer Report.