2023 Gartner® Magic Quadrant for Contact Center as a Service

As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2023 Magic Quadrant™ for CCaaS.


Beyond CSAT: 4 Tips to Elevate Your CX Reporting

Customer Satisfaction, or CSAT, is at the core of the Customer Experience reporting ecosystem. CSAT is the archetypal metric and forms the backbone of many businesses’ feedback systems. Does it deserve this status?


Which metrics matter? The secrets of successful Customer Experience measurement

Humans are information engines. With every interaction, the customer radiates information - if you know how to look.

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