Whitepapers

Whitepaper

Beyond CSAT: 4 Tips to Elevate Your CX Reporting

Customer Satisfaction, or CSAT, is at the core of the Customer Experience reporting ecosystem. CSAT is the archetypal metric and forms the backbone of many businesses’ feedback systems. Does it deserve this status?

Whitepaper

Which metrics matter? The secrets of successful Customer Experience measurement

Humans are information engines. With every interaction, the customer radiates information - if you know how to look.

Whitepaper

By the Customer, For the Customer: How Citizen Experience is Re-defining Public Services

Democracy is built on citizen engagement. Whether implementing policy, gathering information, or boosting buy-in, citizen engagement is indispensable to the practice of government.

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