Information & Data Security
Our solutions protect customer data. Stay secure, even with a disparate workforce.
Unmatched Security
Meet your security and compliance obligations
with the highest level of security on the market.
We Offer the Highest Levels of Security
The storm® platform is the most secure cloud Customer Experience (CX) platform available. We maintain a broad selection of security accreditations, including ISO 27001, PCI DSS Version 3.2.1 Level 1, and FedRAMP at the ‘High Impact’ Level.
Time to Put Compliance First
Failure to meet compliance requirements for your industry can result in regulatory penalties and a collapse in customer trust. A secure CX solution is critical.
- Maintain data security remotely, no matter where your agents are working,
- Ensure quality in your technology stack with accreditations on quality,
- Gain peace of mind about your environmental compliance,
- Comply with both regional and industry-specific accreditations,
- Be compliant with major user accessibility requirements.
AI Adoption Done Securely
We offer the best of AI, without the risks.
Our AI solutions will always meet your security and compliance requirements. All models used are hosted on in-nation data centers, to ensure complete data sovereignty. We ring-fence AI data, so our AI solutions are always auditable and shielded from hallucinations, and accidental copyright violations.
Being an AI leader shouldn’t come with risk.
Accessibility and Compliance
All our solutions are compliant with the WCAG 2.2. accessibility standard.
We were the first CCaaS provider to ensure complete compliance with these standards; for us, accessibility is non-negotiable. Beyond protecting organizations from potential regulatory penalties, we believe that everyone has the right to an equitable workplace, regardless of their accessibility needs.
Cyber Essentials Certified Plus
Following rigorous security checks, this certification was awarded for resistance to cyber-attacks.
PCI DSS Version 3.2.1 Level 1
The highest international standard for payment security. Content Guru has achieved this in the US, Europe, Japan, and the UK.
SOC 2 Type 2
Assesses controls relating to security, availability, processing integrity, confidentiality, and privacy. A world-renowned security accreditation.
ISO 27001
This accreditation assesses the implementation of an Information Security Management System. It ensures that Content Guru manages information security risks effectively. Valid internationally, Content Guru has achieved this accreditation across the UK, Europe, and Japan.
ISO 27701
This accreditation specifies requirements and provides guidance for establishing, implementing, maintaining and continually improving a Privacy Information Management System (PIMS).
JIS Q 15001
PrivacyMark certifies private enterprises that take appropriate measures to protect personal information. The System is in compliance with Japan Industrial Standards (JIS Q 15001: [Personal Information Protection Management System – Requirements])
Why Us?
Our technology sets us apart.
Highest Availability
We are the only cloud vendor supporting national blue-light emergency services.
Highest Scalability
We’ve supported the world’s largest cloud contact center deployments; that looks like 75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.
Greatest Security
We’ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We’re also the only cloud communications provider to have achieved the US government’s FedRAMP accreditation at the ‘High Impact’ level.
Highest CSAT
Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries.