Featured Blogs


CX Excellence Made Easy: Content Guru recognized in 2023 Gartner® Magic Quadrant™ for CCaaS

Content Guru has been named a Challenger in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) report.


The Top 3 Trends That Will Define Customer Experience In 2023

It has never been more important to stay up to date with CX expectations. Find out what Co-Founder and Deputy CEO of Content Guru says are the top three 2023 customer experience trends.


Call Center Occupancy – Is Bigger Always Better?

Occupancy is defined as the amount of time advisors are busy engaging with customers. Could a lower call center occupancy rate lead to better customer service?