The Top 3 Trends That Will Define Customer Experience In 2023
It has never been more important to stay up to date with CX expectations. Find out what Co-Founder and Deputy CEO of Content Guru says are the top three 2023 customer experience trends.
Call Center Occupancy – Is Bigger Always Better?
Occupancy is defined as the amount of time advisors are busy engaging with customers. Could a lower call center occupancy rate lead to better customer service?
Are You Listening? The Importance of the Voice of the Customer
The process of capturing customer feedback, also known as the Voice of the Customer, should be a top priority for all CX-driven organizations.