Gartner® Magic Quadrant™: Contact Center as a Service

2023 Gartner® Magic Quadrant for Contact Center as a Service

Start Your CX Journey with Content Guru

At Content Guru, customers are the center of our world. Let us make the customer the center of yours. We create outstanding omni-channel customer experiences. Working with thousands of businesses around the world, we support our customers at every stage of their CX journey. Let your journey to great CX begin here.

News and Resources

News

Content Guru’s AI Solution Wins Computing Cloud Excellence Award at 2023 Ceremony

Content Guru has been awarded the accolade of ‘Best Cloud Automation Solution’ at the Computing Cloud Excellence Awards 2023.

26/09/2023

News

Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service

Content Guru customer DVLA has been rated Britain’s most improved Public Sector organisation, and the country’s fourth most improved CX provider overall, in the UK Customer Satisfaction Index (UKCSI) for 2023.

11/09/2023

News

Content Guru Integrates Google Business Messages into storm®

Google Business Messages allows customers to engage with brands from a variety of Google entry points and becomes the latest digital channel to be made available to storm users.

07/09/2023

2023 Ventana Research Buyers Guide for Contact Center Suites

Content Guru Named 'Exemplary Vendor'

With the highest score in Manageability, Content Guru is delighted to have once again been named in the 2023 Ventana Research report

Key Facts

1st

True cloud communications solution for emergency services

50%

Reduction in inbound calls with intelligent automation

Largest

Single deployment of CX seats in the world

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Driving Great CX

Endlessly scalable. Limitless integrations. 99.999% reliability. With Content Guru’s world-leading cloud contact center solution, storm®, Content Guru makes engagement easy. From data-driven CX insights to integrations that enhance, not replace, your existing systems. storm’s modular approach means that we’ll have a solution for you.

For any sector, for any size.

Customer Success Stories

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Looking to Take Your CX to the Next Level?

Find out what the world's largest organizations and the world's most critical services have in common when in comes to connecting their communications with their data. Book a consultation today and a CX expert will be in touch to help recharge your customer engagement.

Gartner, Magic Quadrant for Contact Center as a Service, 07 August 2023, Drew Kraus, et. Al.

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