Forrester Wave™: Contact Center as a Service, Q1 2023
Content Guru Named a Strong Performer for 2023
In its first appearance in the Forrester Wave™, Content Guru's storm® platform achieved among the top scores in the outbound and developer support criteria, as well as the highest score possible in nine other criteria.
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Start Your CX Journey with Content Guru
At Content Guru, customers are the center of our world. Let us make the customer the center of yours. We create outstanding omni-channel customer experiences. Working with thousands of businesses around the world, we support our customers at every stage of their CX journey. Let your journey to great CX begin here.
News and Resources
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News
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru announces the global availability of enhanced conversational AI features within its storm® Machine Agent™ intelligent automation suite.
14/02/2023
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News
FourNet Becomes Content Guru ‘CX Platinum Partner’
Content Guru has awarded FourNet, the secure cloud, customer experience consulting and digital transformation specialists, its CX Platinum Partner status.
06/12/2022
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Blog
The Top 3 Trends That Will Define Customer Experience In 2023
It has never been more important to stay up to date with CX expectations. Find out what Co-Founder and Deputy CEO of Content Guru says are the top three 2023 customer experience trends.
CX Needs
Content Guru draws on industry-leading expertise to design a solution that works for you. Whatever your contact center needs, storm®’s modular model lets you design the perfect solution. Make customer experience your competitive edge.
Whatever - Omni Channel
Meet your customers over the channels they prefer. Bring every channel onto a single pane of glass.
Wherever – Cloud Contact
Let your agents work securely from anywhere, with a single, browser-based app.
Whenever – Intelligent Scheduling
Be there for your customers when they need you, regardless of demand, with unrivalled scalability and intelligent scheduling.
2022 Gartner® Magic Quadrant for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for CCaaS.
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Key Facts
True cloud communications solution for emergency services
Reduction in inbound calls with intelligent automation
Single deployment of CX seats in the world
Driving Great CX
Endlessly scalable. Limitless integrations. 99.999% reliability. With Content Guru’s world-leading cloud contact center solution, storm®, Content Guru makes engagement easy. From data-driven CX insights to integrations that enhance, not replace, your existing systems. storm’s modular approach means that we’ll have a solution for you.
For any sector, for any size.
Customer Success Stories
Looking to Take Your CX to the Next Level?
Find out what the world's largest organizations and the world's most critical services have in common when in comes to connecting their communications with their data. Book a consultation today and a CX expert will be in touch to help recharge your customer engagement.
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