When it Matters Most –
We’re There
We deliver the highest level of platform availability on
the market, so your customers will always be able to
reach you, no matter the circumstances.
Unparalleled Reliability
The storm® and brain® platforms offer 99.999%+ availability. That’s why we’re the only cloud communications provider trusted by blue-light emergency services.
We Provide Mission-Critical Availability
We offer the highest levels of availability, reliability, and security. Organizations come to us for mission-critical communications; those contacts too important to go unanswered.
Our private cloud means that we’ll always have the capacity to support your communications, at any level of demand.
Our services are hosted on in-nation data centers, ensuring complete sovereignty over sensitive data.
We’ve achieved globally recognized security accreditations, such as the US government’s FedRAMP standard at the ‘High Impact’ level.
We’ve supported some of the world’s largest CCaaS deployments, including 70,000 concurrent agents for one retailer, and 20,000 agents for the UK’s ‘Test and Trace’ program.
Building Resilient CX
Customer experience (CX) is an investment in your business. It’s a commitment to your customers, and that commitment doesn’t stop in an emergency.
When demand surges, you need to respond to every single contact. When disaster strikes, you need to offer continual support to customers. Availability is the golden rule of CX; no matter what happens, always pick up the phone.
Instant Disaster Recovery
When you can’t access your office, you need a safe, instant way to enable Disaster Recovery.
Our solutions let you enable DR remotely, via app, email, or SMS. No matter the situation at your office, you’ll be able to keep customers in the loop, routing either to a pre-recorded message, or to chatbots and remote agents.
Why Us?
We offer more than just security and compliance.
Highest Availability
Highest Scalability
Greatest Security
