Your CX Journey
Begins Here
In the era of online retail and travel bookings,
CX has never been more essential.
We’re BIG in Customer Experience
Our highly scalable, highly reliable CX solutions have supported retailers, airlines, hotel operators, and more, to deliver high-quality support to customers, quickly.
Meet Customers on Their Terms
Information moves fast online. A poor review or negative post on social media can permanently impact your brand. If you can’t work to proactively contact your customers, you’ll fall behind your competition.
With social media integrations for Facebook, Instagram, and more, storm® routes reviews to agents for a quick resolution. When reviews don’t require a personalized response, storm Machine Agent™ can automate your answers, freeing your agents to focus on complex problems.
Evergreen Customer Experience
The needs of the customer are changing rapidly. You need customer experience that evolves to meet them.
Upgrade to the cloud and take advantage of endless scalability, 99.999% availability, and constant service updates. Use the brain® AI orchestration layer to bring cutting-edge AI into your contact center. Automate simple inquiries, from order tracking and cancellation to information about returns. Boost the efficiency of your CX, and make the most of your agents’ skills.
Endless Scalability
Disruption can strike at any time. When it does, demand for contact will surge. You need to stay in contact with your customers, even at times of peak demand.
storm’s endless scalability allows it to handle contact levels 10,000%+ above average. Omni-channel capabilities allow your customers to reach you over any medium. Powerful recording and transcription tools allow you to check 100% of calls for compliance. AI-back reporting and analytics allow you to view real-time data from across your entire system.
‘We required a flexible contact center solution that could be deployed rapidly and could scale to meet our ambitious expansion plans, supporting the diverse needs of multiple businesses and a growing customer base under one unified estate. The intuitive web-based interfaces on storm enable us to centralize the management of a complex and geographically disparate estate, and its highly intelligent communications applications help us to reduce response times and manage inquiries more efficiently. We look forward to working closely with Content Guru as we develop our storm solution in line with our 5-year strategy.’
‘We chose storm’s cloud-based IP contact center because of the flexibility it gave us for the use of intelligent IVR and call routing with a low total cost of ownership. We’ve enjoyed the savings and consistency associated with a centralized system, without compromising the experience for customers calling in to the contact center. storm is also making a crucial difference to the customer experience in our hotels.’
Why Us?
Content Guru’s AI stands out from the competition.
Highest Performance
Highest Data Integrity
Greatest Flexibility
