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Simplifying Complex Communications at Scale
Content Guru was the first into the market with omni-channel cloud contact centers, and has been a leader in the industry for over 13 years, servicing some of the world’s largest organizations through pure cloud solutions.
The World’s Most Scalable Platform
Proven to provide flawless service at over 100x average contact levels, the storm® platform instantly scales to cater for each client and their unique requirements, ensuring constant availability regardless of the demand or number of concurrent users.
Leaders in the Automation and AI Space
The high-caliber Content Guru team continually strives to push technological boundaries, investing heavily in innovations and exploring the potential of artificial intelligence to improve the experience of our clients, and their customers.
What does storm do?
"storm allows us to make the buyer’s journey as smooth as possible, providing our customers with improved visibility of telephone leads, enabling them to react instantly in a competitive environment while also saving us valuable administrative time."
"The storm platform delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We're really excited to implement further capabilities through storm as we go forward, and the platform will be instrumental in realising our digitalization objectives."
“storm enabled us to start engaging with customers pro-actively, across different channels, without needing to hire more agents—in fact, because we now automate most of our enquiries through the platform, we’re able to free up our agents to deal with higher-value customers."
“During storms in January 2012, we used the platform to handle 2 months’ worth of calls in a single day. We were blown away by the storm platform and by the approach of the Content Guru team. They worked in partnership with us to deliver exactly what we needed.”
"storm’s three-phased solution enabled G4S to migrate to cloud for cash ordering. Its carrier-grade data centres and ISO27001 and PCI accredited operations mean we can comfortably allow the platform to interface securely with our systems, eliminating human error and accelerating the entire process."
"Working with the Content Guru team to scope out, create and deliver our latest element of the service, which has transformed the rail experience for our disabled passengers, has been an absolute joy. I look forward to continuing our collaboration long into the future!"
"Keeping communication smooth and flexible for our customers is at the heart of our company and the functionality of the storm platform aligns well with this mission."
"Through storm's automated contact centre features, more customers can get through to the best available information without needing to talk to an agent, leaving more resource available for new bookings or complex enquiries. At the same time, we can increase efficiency by enabling customers to cancel in real time, reducing our costs on wasted callouts."
Corporate Social Responsibility
Along with sister company Redwood Technologies, Content Guru has supported King's College London since 2013 through the sponsorship of annual academic prizes.
Sister company Redwood Technologies is a sponsor of the 'Soldiering On Awards', which helps injured veterans reintegrate into society.
The Pride of Bracknell Forest Awards recognise the high achievers and unsung heroes of Bracknell Forest, highlighting the very best and brightest people in the borough, from teachers and volunteers to teams, charities and businesses.
Content Guru is a Founder Member of the Berkshire Community Foundations’ Business Philanthropy Club, which is a vehicle for businesses to give effective and targeted funding to grassroots organizations and projects in their local communities.
Content Guru are proud to be partnered with Hethaagsamateurvoetbal.nl, a Dutch organisation which facilitates and encourages sports within the community, particularly among children.