Enhance customer experience

Customer experience is critical to your success, but the demands of customers are changing. Users now expect to be able to contact you 24/7, on any device, and receive personalised interactions. We help you deliver efficient interactions across all channels whatever the level of demand, ensuring your organisation continues to meet evolving expectations.

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Maximise sales conversions

The likelihood of making a sale is greatly increased when you understand your customer’s needs and behaviours. Make your relationships with users as effective as possible with highly reliable solutions that place customer data at the heart of every interaction.

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Drive down costs

Costs escalate where inefficient processes, workforce attrition and poor customer service are issues. With Content Guru, you maximise and boost the use of assets for optimal cost efficiency, improve the agent experience to retain staff, and deliver customer experiences that inspire loyalty to your organisation.

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Scale up quickly

Spikes in demand are likely to be caused by a significant event – making it even more critical that you can support and inform your customers. We allow you to handle massive spikes in demand without sacrificing the customer experience. Proactively send out mass communications during major events to pre-empt enquiries and route customers to the right agent or chatbot to preserve customer engagement levels through any incident.

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Who We Are

What We Do

UK Power Networks

UK Power Networks Logo

UK Power Networks is the UK’s largest electricity distributor, delivering power to over 8 million business and residential properties, equating to more than 20 million people.

Feenstra

Feenstra Logo

Feenstra provides energy services to over 800,000 households in the Netherlands.

93%
automation
11-16 minutes
reduction in Average Handle Time (AHT)
50% reduction
in need for repeat contacts

Solutions

Improving customer engagement is a major challenge facing organisations. Our solutions keep you available 24/7 and place data at the heart of all interactions, creating customer experiences that keep them coming back to you.

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Sectors

Each sector faces unique challenges with regards to communications. We develop services that address those sector-specific challenges and strengthen communications across the board, from AI-backed first-line triage for healthcare to solutions that enhance and personalise customer service for retail.

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