Gartner® Magic Quadrant™: Contact Center as a Service
2023 Gartner® Magic Quadrant™ for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru is delighted to once again have been positioned as a Challenger in the 2023 Gartner® Magic Quadrant™ for CCaaS.
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Start Your CX Journey with Content Guru
At Content Guru, customers are the center of our world. Let us make the customer the center of yours. We create outstanding omni-channel customer experiences. Working with thousands of businesses around the world, we support our customers at every stage of their CX journey. Let your journey to great CX begin here.
News and Resources
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News
Content Guru Announces Major Expansion of Generative AI Support Within its brain® Solution
Content Guru has announced a significant expansion to its brain® AI portfolio. The enhancements include new generative AI services and include support for OpenAI’s GPT-4 and Google’s PaLM2.
11/14/2023
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News
Content Guru Appoints Senior Vice President to Accelerate Growth in North America
Industry veteran, Matt McKernan, joins Content Guru as Senior Vice President of Sales, Americas.
11/01/2023
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News
Content Guru Announces its storm CCaaS solution is now compatible with Microsoft Azure Virtual Desktop
storm announced as the first CCaaS solution to be compatible with Azure Virtual Desktop.
10/19/2023
CX Needs
Content Guru draws on industry-leading expertise to design a solution that works for you. Whatever your contact center needs, storm®’s modular model lets you design the perfect solution. Make customer experience your competitive edge.
Whatever - Omni Channel
Meet your customers over the channels they prefer. Bring every channel onto a single pane of glass.
Wherever – Cloud Contact
Let your agents work securely from anywhere, with a single, browser-based app.
Whenever – Intelligent Scheduling
Be there for your customers when they need you, regardless of demand, with unrivalled scalability and intelligent scheduling.
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2023 Ventana Research Buyers Guide for Contact Center Suites
Content Guru Named 'Exemplary Vendor'
With the highest score in Manageability, Content Guru is delighted to have once again been named in the 2023 Ventana Research report
Key Facts
True cloud communications solution for emergency services
Reduction in inbound calls with intelligent automation
Single deployment of CX seats in the world
Driving Great CX
Endlessly scalable. Limitless integrations. 99.999% reliability. With Content Guru’s world-leading cloud contact center solution, storm®, Content Guru makes engagement easy. From data-driven CX insights to integrations that enhance, not replace, your existing systems. storm’s modular approach means that we’ll have a solution for you.
For any sector, for any size.
Customer success stories
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Looking to Take Your CX to the Next Level?
Find out what the world's largest organizations and the world's most critical services have in common when in comes to connecting their communications with their data. Book a consultation today and a CX expert will be in touch to help recharge your customer engagement.
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Gartner, Magic Quadrant for Contact Center as a Service, 07 August 2023, Drew Kraus, et. Al.
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