Enhance customer experience

Customer experience is critical to your success, but the demands of customers are changing. Users now expect to be able to contact you 24/7, on any device, and receive personalized interactions. We help you deliver efficient interactions across all channels whatever the level of demand, ensuring your organization continues to meet evolving expectations.

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Maximize sales conversions

The likelihood of making a sale is greatly increased when you understand your customer’s needs and behaviors. Make your relationships with users as effective as possible with highly reliable solutions that place customer data at the heart of every interaction.

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Drive down costs

Costs escalate where inefficient processes, workforce attrition and poor customer service are issues. With Content Guru, you maximize and boost the use of assets for optimal cost efficiency, improve the agent experience to retain staff, and deliver customer experiences that inspire loyalty to your organization.

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Scale up quickly

Spikes in demand are likely to be caused by a significant event – making it even more critical that you can support and inform your customers. We allow you to handle massive spikes in demand without sacrificing the customer experience. Proactively send out mass communications during major events to pre-empt inquiries and route customers to the right agent or chatbot to preserve customer engagement levels through any incident.

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Who We Are

What We Do

Where You Can Meet Us

Content Guru appears at a range of shows across the globe to speak about Customer Engagement and Experience. Find out below where you can next speak to our team and experience a demo.

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Today's contact center challenges are driven by the new WWW:

Whatever

Customers expect to be able to communicate with businesses in whatever manner they desire.

Solution:

Omni-Channel

Wherever

Customers expect to be able to contact businesses and brands from wherever they are in the world.

Solution:

Effective Scheduling

Whenever

Customers expect to be able to communicate with a businesses regardless of the time or reason.

Solution:

Intelligent Automation
93%
automation
11-16 minutes
reduction in Average Handle Time (AHT)
50% reduction
in need for repeat contacts

Solutions

Improving customer engagement is a major challenge facing organizations. Our solutions keep you available 24/7 and place data at the heart of all interactions, creating customer experiences that keep them coming back to you.

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Sectors

Each sector faces unique challenges with regards to communications. We develop services that address those sector-specific challenges and strengthen communications across the board, from AI-backed first-line triage for healthcare to solutions that enhance and personalize customer service for retail.

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Magic Quadrant for Contact Center as a Service, Western Europe,15 October 2019, Simon Harrison , Steve Blood , Drew Kraus

 

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