We’re BIG in CX

Complex doesn’t have to mean complicated. Endless channels; one interface.
storm® is the world’s leading cloud Customer Experience platform, providing omni-channel,
omni-data, omni-AI experiences within a single interface.

Three Steps to CX Success

The storm cloud CX platform is the world’s most scalable and most reliable – it’s the only CCaaS solution trusted by emergency services.

Scale your AI beyond proof of concept with the brain AI orchestration layer – automating before, during, and after customer interactions.

Drive IT synergy with the storm Customer Data Platform – giving your agents the data they need, when they need it, to deliver outstanding CX.

We Build Solutions Around You

The storm platform offers a modular approach to CX. We work with you to understand your needs and design a solution that matches your business.

With experience in every sector and scale, and worldwide availability, our solutions deliver scalability, availability, and measurable CSAT improvements.

 

AI Powered Cloud Customer Experience

Your customers expect the best of the best. That means instant contact, over any channel, at
any time. Our solutions are modular, so you only pay for what you need.

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storm® CONTACT™

The world’s leading high-volume contact center.

Explore storm® CONTACT™

storm® LITE™

Enterprise-grade CX for small businesses

Explore storm® LITE™

Omni-Channel Customer Engagement

Whenever, wherever, however; your customers expect instant contact, around the clock and over every communication channel.

Omni-Channel Agent Desktop

Omni-channel customer communications within a single pane of glass.

Explore storm® DTA™

Digital and Social Media Experiences

Digitally-fluent customer experience with channels such as email, web chat, WhatsApp, and Instagram.

Explore storm® CONTACT:DIGITAL™

Customer Satisfaction (CSAT) Surveying

Instant post-interaction, in-channel surveys.

Explore storm® ASK™

Video Customer Engagement

Initiate video interactions, file and location sharing, without a break in conversation.

Explore storm® LINK™

Journey Orchestration

Your Customer Experience shouldn’t be locked behind code. You need intuitive interfaces that
unlock service creation, liberate reporting, and empower your organization around the world.

Customer Journey Orchestration

Build world-leading CX services at the push of a button, no code required.

Explore storm® FLOW™ 

Democratized Service Management

Push power to the edge and empower regional teams to make changes.

Explore storm® CONDUCTOR™ 

Real-Time and Historical Analytics

A unified reporting interface, providing AI-powered insight into your customer communications.

Explore storm® VIEW™ 

Inbound Customer Experience

Meet the needs of every customer with powerful inbound contact routing.

Explore storm® INBOUND™ 

Outbound Campaign Dialer

Transform your outbound campaigns with an AI-powered dialer that drives business success.

Explore storm® OUTBOUND™ 

PCI-Compliant Payments

Customers expect swift and secure payments. Regulators expect you to achieve compliance.

Explore storm® LOCK AND PACKLOCK™ 

SCIM Provisioning

Free up your administrators with automated user provisioning.

Explore storm® SCIM™ 

Workforce Engagement Management

Great CX begins with agents. Our solutions help humans help humans. Create a full, 360-degree
view of your contact center performance, down to the individual level.

Interaction Analytics

Identify trends across every channel of contact, and use AI-powered analytics to supercharge the customer journey.

Explore storm® ANALYTICS™

Workforce Management

Native omni-channel demand forecasting and scheduling tool.

Explore storm® WFM™
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Quality Management

AI-assisted interaction analysis and agent coaching capabilities.

Explore storm® QM™

Interaction Recording

Omni-channel recording solution that ensures there are no holes in your compliance and quality control framework.

Explore storm® RECORDER™

Screen Recording

A complete picture of customer interactions with independent screen recording.

Explore storm® SCREEN RECORDING™

Call Recording Transcription

Speech-to-text transcription to draw value from voice & video recordings.

Explore storm® TRANSCRIPTION™

Data & Integrations

Outstanding customer experience begins with IT synergy. You need to get essential customer data to where it’s needed, as soon as it’s needed. You need a Customer Data Platform to unify your entire IT estate behind one AI-powered platform.

Customer Data Platform

Unify your customer data through our Customer Data Platform.

Explore storm® CKS®

Knowledge Management

Centralize your organization’s knowledge into a single platform.

Explore storm® Knowledge Management™

CX Integrations

Create IT synergy through our library of thousands of custom-made and off-the-shelf integrations

Explore storm® INTEGRATE™

Salesforce Integration

Contact center integration with Salesforce CRM.

Explore storm® Integrate Salesforce

Microsoft Teams Integration

Certified contact center solution for Microsoft Teams.

Explore storm® Integrate Microsoft Teams

Unified Communications

Great CX begins with seamless back-office operations. Friction in your communications is
passed on to the customer. You need a UC solution that drives IT synergy, supported by AI.

Unified Communications

Take the leap to the cloud. Bring your entire telephony estate into a single interface.

Explore storm® UC™

storm Mobile App

A powerful mobile interface, putting the power of your CX ecosystem in the palm of your hand.

Explore storm® MTA™ 

Take the Next Step

Want to discuss the needs of your organization? Get in touch now, and a member of our team will be in touch within 24 hours.