CX Sells
Put your customers first, and your customers will keep coming back.
Customer Experience is more than a luxury; it’s a need.
We’re BIG in Customer Experience
Our cloud CX solutions offer the world’s highest levels of availability and scalability, with unrivalled security, to deliver measurable improvements to CSAT.
Make CX Your Competitive Advantage
Over and over, customers choose the businesses that choose them.
Deliver an outstanding customer experience and you’ll stand out from the crowd. Make your customers feel heard and understood and they’ll become advocates for your business. We believe in the power of communications to turn businesses into market leaders.
Ready to see what cloud Customer Experience can do for you?
Whenever, Wherever, However
Your customers live in an omni-channel world.
That means they use multiple communication channels to reach your organization. You need to be available to your customers 24/7/365 and across any channel. That’s only possible from the cloud.
Cloud-Based Flexibility
From the clouds, your horizons open up.
Our cloud CX solutions drive IT synergy. We weave together any number of third-party solutions and databases to create seamless experiences for users and customers. No IT estate is too big, or too complex. We’ve worked with the world’s largest organizations; from insurers to retailers, to healthcare providers, to deliver hyper-personalized communications at scale.
CX for Any Size
Every organization deserves enterprise-grade CX.
Our solutions are trusted by the world’s largest organizations, but we work with organizations of any size. Our solutions are modular; that means you only pay for what you use. The storm LITE platform provides a CX solution tailored to the needs of small and medium-sized businesses.
Why Us?
Our technology sets us apart.
Highest Availability
Highest Scalability
Highest Security
Highest CSAT
Our Offering
Omni-Channel Communications
Great CX starts by meeting customers where they are. Our cloud solutions support every channel of contact, from traditional phone to digital and social channels, to video, and more.
World-Leading CX AI
Our unique AI abstraction layer supports all Intelligent Automation capabilities within our cloud CX platform, and puts the power of AI in the palm of your hand.
Accessible Service Creation
We believe in democratizing CX. Our drag-and-drop, no-code service creation interface allows you to design every aspect of your customer journey, without getting tangled in code.
Data & IT Synergy
Our Customer Data Platform unifies all sources of customer data and makes that data accessible to users and AI technologies. No matter the scale of your organization, we get your data where it needs to go.
Real-Time Reporting & Analytics
Our solutions give you complete visibility over your customer communications, bringing every metric into a single, accurate-to-the-second interface.
Endless Scalability
Our cloud communications platform is the most resilient in the world. Boasting 99.999% availability, with higher levels available on request, we ensure that you’ll always be available to customers, no matter the circumstance.
‘“This award-winning project is testament to the strength of our relationship with Content Guru. In addition to the efficient and cost-saving processes on a national scale, storm’s capabilities have given us the power to take control of our services, and allows us to self-sufficiently govern our processes in-house.”
“Content Guru has given us control over the power of AI, which has meant we have the flexibility to make instant changes and iterative improvements. We gather feedback from the teams that use RTAS to fine-tune the solution to best fit our business needs across many different verticals.”
“We were looking for an agile vendor that could improve our Customer and Colleague experience whilst having the scope to make changes ourselves, rather than be beholden on others. We found that in Content Guru with whom we have forged a successful working relationship from the initial launch through to the ongoing development of our storm platform.”
Cloud Communications Partnership
Take to the clouds with a leader.
Cloud transformation is a significant challenge. To deliver real results, you need to work with a partner you trust.
Content Guru sits within a partner ecosystem of hundreds of organizations, spanning a workforce of millions. We’ll always have both the tech and the expertise to meet your challenge. Whatever your CX needs, we’re ready to meet them.