Gartner® Magic Quadrant™: Contact Center as a Service
2023 Gartner® Magic Quadrant™ for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the 2023 Gartner® Magic Quadrant™ for CCaaS.
/f/152969/2893x2998/fa8bd0b537/gartner-mq-2023.png)
Start Your CX Journey with Content Guru
At Content Guru, customers are the center of our world. Let us make the customer the center of yours. We create outstanding omni-channel customer experiences. Working with thousands of businesses around the world, we support our customers at every stage of their CX journey. Let your journey to great CX begin here.
News and Resources
/f/152969/1280x960/70eb46b2d6/dominion-dms.png)
News
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service
Content Guru customer DVLA has been rated Britain’s most improved Public Sector organisation, and the country’s fourth most improved CX provider overall, in the UK Customer Satisfaction Index (UKCSI) for 2023.
11/09/2023
/f/152969/1280x960/bfc65fbaec/google-business-messages-news-card.png)
News
Content Guru Integrates Google Business Messages into storm®
Google Business Messages allows customers to engage with brands from a variety of Google entry points and becomes the latest digital channel to be made available to storm users.
07/09/2023
/f/152969/1280x960/02abacd19f/ventana-news.jpg)
News
Content Guru Named an ‘Exemplary Vendor’ by Ventana Research in its 2023 Contact Center Suites Buyers Guide
Content Guru has been classified as an ‘Exemplary Vendor’ of Contact Center Suites in independent industry analyst Ventana Research’s 2023 Buyers Guide.
01/09/2023
CX Needs
Content Guru draws on industry-leading expertise to design a solution that works for you. Whatever your contact center needs, storm®’s modular model lets you design the perfect solution. Make customer experience your competitive edge.
Whatever - Omni Channel
Meet your customers over the channels they prefer. Bring every channel onto a single pane of glass.
Wherever – Cloud Contact
Let your agents work securely from anywhere, with a single, browser-based app.
Whenever – Intelligent Scheduling
Be there for your customers when they need you, regardless of demand, with unrivalled scalability and intelligent scheduling.
Key Facts
True cloud communications solution for emergency services
Reduction in inbound calls with intelligent automation
Single deployment of CX seats in the world
Driving Great CX
Endlessly scalable. Limitless integrations. 99.999% reliability. With Content Guru’s world-leading cloud contact center solution, storm®, Content Guru makes engagement easy. From data-driven CX insights to integrations that enhance, not replace, your existing systems. storm’s modular approach means that we’ll have a solution for you.
For any sector, for any size.
Customer Success Stories
Looking to Take Your CX to the Next Level?
Find out what the world's largest organizations and the world's most critical services have in common when in comes to connecting their communications with their data. Book a consultation today and a CX expert will be in touch to help recharge your customer engagement.
/f/152969/1721x1237/bea02061b2/brain-transformational-roundel.png)
Gartner, Magic Quadrant for Contact Center as a Service, 07 August 2023, Drew Kraus, et. Al.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.