Resources

The Driver and Vehicle Licensing Agency (DVLA) is an executive agency of the UK Government’s Department for Transport. DVLA is a critical public organization, responsible for more than 50 million driver records and 40 million vehicle records.

East Berkshire Primary Care (EBPC) is a not-for-profit organization founded as a GP out of hours service in 1997. It is now a provider of choice for Urgent and Primary care services, delivering high quality, cost effective care. Its 400 strong team of dedicated professionals deliver in excess of 20 independent services.

Tesco Bank was founded in 1997 and is part of Tesco – the largest supermarket in the UK. It is headquartered in Edinburgh, and serves over five million customers, offering a range of products such as credit cards, personal loans, savings and insurance. It is the fourth largest provider of unsecured loans and the sixth largest credit card issuer in the UK.

KwikFit offers rapid car service and repair. With 165 branches in the Netherlands alone, KwikFit needed a customizable contact center solution to deliver excellent service to its customers.

Alerta offers a variety of services for GPs, hospitals, and healthcare institutions, among others. Alerta does this through personal alarms: clients in need of urgent help press a button and are put in contact with a staff member who performs further triage.

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Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being ‘The City of Opportunity’ by 2025.

UKPN delivers power to 8.3 million homes. storm® allows them to stay in constant contact, even at 10,000%+ levels of demand.

Fleurop Interflora operates a global delivery network of customers and florists. storm® enhances customer experience at any level of demand.

Leonardo Hotels operates a network of hotels across Europe. storm® allows them to seamlessly route calls and enhance their customer experience.

EDF Energy provides power to 5.2 million customers. storm® allowed 70% of customers to self-serve through intelligent automation.

On results day, Kings College London receives thousands of calls per hour. storm® reduces the number of unanswered calls to 0.7%.