Revolutionize Student Satisfaction
Your student satisfaction is how you attract applications,
maintain quality, and draw in alumni donations. Student
satisfaction begins with seamless communication.
We’re BIG in Student Experience
Our highly scalable, highly reliable CX solutions help universities manage the peaks of contact demand, such as clearing and results day, while delivering a supportive and hyper-personalized experience for students.
Your Success Begins with Students
Your students are at the center of your world. To keep that world turning, you need to attract the best and brightest.
Meet prospective students over the channels they prefer, whether through social media, SMS, or email. Our solutions are omni-channel by design, letting you engage with your future students whenever, wherever, and however they prefer.
Supporting Quality of Life
Student experience doesn’t end with admissions. Your students should be able to contact your well-being services at any hour, over any channel. In the event of disruption, you should be able to proactively update students.
Omni-channel capabilities allow students to get in touch over the channel that works best for them. With market-leading generative AI and sentiment analysis, incoming contacts can be identified, verified, and routed to ensure the best available outcome, every time.
Outbound Alumni Campaigns
Your alumni are your greatest asset. You need to build and develop those relationships. Only with proactive contact can you make the most of your alumni networks.
With our powerful outbound dialer, you can run campaigns over multiple channels, ensuring that you can always reach your alumni. Our solutions are fully PCI-DSS compliant, so your alumni can feel secure donating over the phone.
‘A-level results day represents our contact center’s busiest time in the academic calendar. We can receive up to a thousand student inquiries within the space of an hour … storm helped us to better meet this challenge. Its effectively unlimited capacity for contact handling, with vast numbers of simultaneous inquiries queued in the cloud, enabled us to automatically scale up our contact center’s capacity and address the excess traffic. Furthermore, the College only paid for the actual capacity it used; we were thus able to respond to 99% of inquiries while comfortably staying within budget.’
Using storm, King’s College London reduced call abandonment rates to <0.7%.
Why Us?
Content Guru’s AI stands out from the competition.
Highest Performance
Highest Data Integrity
Greatest Flexibility
