Intelligent Automation

Let your workforce do what they do best

Customer expectations have risen to an all-time high. Your organization is now expected to be available on every channel, 24/7, delivering outstanding customer experiences.

How can you achieve this, without doubling or tripling your workforce?

Leverage best-in-class Artificial Intelligence tools to drive efficiency and scale up your communications, allowing you to do more with less.

Scale up your workforce

Utilize Artificial Intelligence to allow you to reach peaks in demand with ease.

  • Reduce the number of inbound inquiries. Reach the right people at the right time, over the right channel.

  • When local issues arise, anticipate your customers’ needs with proactive communications, targeted to those who need to be served information.

  • Use AI-backed data management to automatically serve the right information to the right people.

  • Utilize powerful Machine Agents to allow customers to self-serve.

Maximize agent satisfaction

Employee churn is a huge cost. Colleagues who are repeatedly focusing on difficult and repetitive inquiries can quickly become fatigued.

  • Automate the resolution of simple and frequent inquiries. Free up your staff to work on the inquiries which require human-to-human engagement.

  • Route interactions to the colleague or queue best equipped to handle each inquiry.

Maintain quality and compliance

To keep your customers’ trust, you need to ensure end-to-end compliance. However, trying to manually monitor every interaction, over every channel simply isn’t efficient

  • Leverage Intelligent Automation to identify recordings that are likely to require feedback, and send them to your quality management team to review.

  • Use AI to ensure employee adherence and give managers the tools they need to provide actionable feedback.

storm RECORDER™

Stay compliant and maximize quality with powerful omni-channel recording capabilities.

MACHINE AGENT™

Drive efficiency and make the most of your workforce through intelligent automation. Learn more about brain’s MACHINE AGENT™ capabilities.

storm CKS®

Learn more about Content Guru’s powerful data aggregation layer, storm CKS.