Differentiate your organization, one interaction at a time
In today’s climate, a great product at a fair price point simply isn’t enough. In fact, 86% of buyers will pay more for great customer experience.1
Are you ready to make CX your organization’s key differentiator?
Content Guru’s CX solution, storm®, is trusted to underpin critical services for some of the largest organizations in the world.
With storm, one of our customers achieved the best CSAT score ever in their industry. But what does great CSAT look like?
Improve your customer experience with:
Efficient communications. Your customers expect to reach the right outcome, first time.
Your customers being able to contact you on whatever channel they choose, from wherever they are in the world, whenever they want.
Being there for your customers when it matters most. In periods of extreme demand, it is critical that they can still find their desired outcome.
Rapid responses, and easy and immediate access to information.
Great CX is enabled by best-in-class tools. Make sure your solution provides all the elements to satisfy today’s customers.
Cater for every customer by giving them the choice of how to contact you. Give your agents the tools to keep up.
Deliver seamless experiences with storm CONTACT™. Effectively introduce all channels into a single, simple-to-manage environment.
A 360-degree view of the customer
Offer personalized experiences by empowering your agents with a holistic view of each customer.
Learn more about your customers through storm CKS®. View data from all channels in a single pane, including historic inquiries and activities.
Rich data-driven insights
Improve your customer experience through harnessing data-driven insights on the most important metrics for your business.
Read more about data-driven insights through storm VIEW™. Access real-time and historical reporting from every interaction and channel.
Powerful intelligent automation
Drive efficiency and improve agent satisfaction through hyper automation.
Improve effectiveness through best-in-class intelligent automation. Read about storm’s powerful artificial intelligence toolkit, brain®.
Integrations with world-leading tools
Continue to use your existing technology stack through integrations with world-leading tools and channels.
Link storm to any third-party system, database, or store of information. Learn more about storm’s thousands of integrations through storm INTEGRATE™.
Deal effortlessly with extreme peaks and troughs in demand. As your company grows, make sure your CX solution won’t hold you back.
Achieve unlimited scalability, whatever the demand. Discover storm CONTACT, Content Guru’s scalable CX solution.
Want to elevate your CX? Choose storm. The most important services in the world trust us for our reliability, scalability, and rich functionality.
Focus on CX, not channel, through storm’s streamlined omni-channel interface.
Ensure no call or message goes unanswered, even in peak times, through storm’s unrivalled scalability and reliability.
Maximize your existing investments through thousands of bespoke and off-the shelf integrations with storm.
Boost efficiency and free up your workforce to improve your customer experience through storm’s powerful Intelligent Automation tools.
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1 Forbes, 2020