Cloudlinx Bolsters its CX Portfolio with Content Guru’s storm® Platform

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Content Guru, a leading global provider of cloud contact center and Customer Experience (CX) technology, and Cloudlinx, a leading expert in advising CX decision-makers on technologies for their contact center, today announced a new partner agreement. The agreement allows Cloudlinx to add Content Guru’s Contact Center as a Service (CCaaS) platform, storm®, to its portfolio of CX solutions.

Cloudlinx has a rich history of supporting organizations on their journey from legacy systems and processes to next-generation CX technology. The addition of Content Guru adds a flexible, future-proof and agent-focused solution to its CX portfolio, allowing its teams to deliver impactful outcomes to organizations across the US. Cloudlinx customers will also benefit from Content Guru’s next-generation AI features, delivered through its brain® AI portfolio. These capabilities, including real-time speech transcription for powerful contextual summarization, empower customer service agents to efficiently and effectively serve their end-customers, thereby enhancing the overall customer experience.

Content Guru delivers services in over 100 countries, and a rapidly growing number of U.S. enterprises and government organizations are adopting its storm cloud platform providing highly-reliable, highly-scalable, feature-rich capabilities. The two companies share a joint commitment to providing organizations across a wide range of sectors the ability to quickly meet and exceed their CX goals. The new partnership will add a best-in-class CCaaS solution to Cloudlinx’s arsenal of offerings, and enables Content Guru to continue its accelerating growth across the region.

“We are committed to working with suppliers with a proven ability to solve problems and deliver solutions to our clients’ complex needs, and Content Guru is an ideal addition to our CCaaS solutions portfolio,” explained Frank Wassenbergh, Partner and CCaaS Practice Leader at Cloudlinx. “Content Guru provides market-leading capabilities that we’re excited to share with our customers across North America--especially the ability to tackle complex deployments with customized integrations. Cloudlinx has a strong tradition built on trust in our process and respect for the faith our clients place in us.  This agreement allows for us to bring a supplier on board that recognizes that and whose business model and principles align with those ideals.”

“We are thrilled to partner with such a well-respected provider of CX solutions, and believe Cloudlinx’s experience and market leadership will allow us to increase the number of enterprises that rely on Content Guru in the U.S,” commented Matt McKernan, Senior Vice President, Americas, at Content Guru. “Content Guru’s leading availability, scalability, integrations and AI capabilities make it the go-to CCaaS solution on the market and we are excited to work alongside the Cloudlinx team to deliver CX solutions the market is demanding.”

About Content Guru

Content Guru makes engagement easy. Its resilient cloud-based solution, storm®, is trusted by the world’s largest organizations to deliver mission-critical, first-class customer experiences quickly and accurately. Leading organizations, from the world's largest enterprises to public sector agencies and mission-critical service providers, rely on storm's unrivalled 99.999% availability and flexible, future-proof capabilities. Content Guru delivers services in over 100 countries and enables major organizations, from Rakuten Communications to the US Federal Government, to deliver reliable, consistent and best-in-class omni-channel experiences.

About Cloudlinx

Cloudlinx is among the nation’s leading experts in advising CX decision-makers looking to navigate through the process of finding & sourcing and implementing complex technologies for their contact center’s CX technology stack. The Cloudlinx process and business model has been proven effective in transforming some of the most complex CX challenges for business across the country.  In 2023 Cloudlinx was recognized as one of INC. Magazine’s Fastest Growing Companies in America, a distinction built on their belief that "putting your agent’s needs first" will drive exceptional customer experiences.