Great CX underpins the property sector
From construction to maintenance, from renting to buying – great CX underpins every aspect of the property ecosystem.
Whether you need proactive customer contact, secure payments, or compliance, storm® makes customer experience your competitive edge.
Omni-channel customer experience
Your organization is constantly on the move. Whether it’s people, materials, or data, you need robust internal communications to stay on top of a fast-moving industry. If you can’t deliver the support your teams need when they need it, your efficiency will suffer.
You need a solution that displays all your data onto a single pane of glass. A solution that can be accessed over any device, anywhere. A solution that lets you answer the concerns of teams on the ground as quickly, and as effectively as possible.
With 99.999% availability, storm will always be there when you need it.
Stay ahead of disruption
When an emergency strikes, proactive contact is your first priority. When work is disruptive, you can’t wait for the complaints to begin before acting. When collecting payments, your customers shouldn’t have to languish in a queue at times of peak demand.
You need a solution that can schedule proactive alerts in the event of emergency or disruption. You need a solution that can contact your residents over the channels they prefer, at the times most convenient for them. You need a payment solution that’s secure, and that lets your residents self-serve during peak times.
With an intuitive interface and intelligent automation, storm keeps you ahead of customer concerns.
Compliance across every contact
When customer homes are on the line, keeping compliant is more important than ever. With businesses under pressure to run sustainably, minimizing your environmental impact is key to the strength of your brand.
Upgrade to the cloud and leave beyond your costly on-prem solution. Let your agents work flexibly, to minimize environmental impacts. Keep your technology evergreen, with regular updates.
With two-factor authentication and secure agent-less and agent-assisted payments, you can meet your agents’ needs without compromising security. With PCI-DSS compliance, storm has your customers in safe hands.
With recording, transcription, and analytics for every call, you can achieve compliance across every contact. Group recordings by content and sentiment. Automatically check for script adherence. Use recordings to highlight best practices, to ensure the highest quality CX, every time.
Construction, Manufacturing and Property in action
“Rightmove uses storm to deliver leads to UK estate agents every day. In the current climate, it is essential for our clients that every lead is easy to monitor and that no opportunities are missed. Our customers need to be agile and responsive in the way they handle enquiries, or they could risk losing thousands in revenue. storm allows us to make the buyer’s or renter’s journey as smooth as possible, providing our customers with improved visibility of telephone leads, enabling them to react instantly in a competitive environment.”
- Estate Agency Director at Rightmove
“We required a flexible contact center solution that could be deployed rapidly and could scale to meet our ambitious expansion plans, supporting the diverse needs of multiple businesses and a growing customer base under one unified estate. The intuitive web based interfaces on storm enable us to centralize the management of a complex and geographically disparate estate, and its highly intelligent communications applications help us to reduce response times and manage inquiries more efficiently. We look forward to working closely with Content Guru as we develop our storm solution in line with our 5-year strategy.”
- Service and Operations IT Director at Travis Perkins