Health & Social Care

When patients get in contact, they expect quick, empathetic service

You have to be ready to provide it.

Your patients shouldn’t have to wait in queues for urgent care. They shouldn’t have to repeat their symptoms for each agent they speak to. They shouldn’t have to call more than one number to access your entire healthcare ecosystem.

With endless scalability, thousands of custom integrations, and a tried-and-test Patient Management System, storm® is ready to revolutionize your patient experience.

Patient Relationship Management

In a life-threatening situation, patients shouldn’t have to repeat their details. Practitioners should be able to view all relevant data and contact history at once, on a single pane of glass.

storm’s Patient Relationship Management (PRM) solution is uniquely suited to support your patients. When a patient calls in, the PRM solution assesses and displays relevant medical records from hundreds of different databases, including Special Patient Notes (SPNs), to agents. These notes designate patients with long-term health conditions. Displaying SPNs with each contact allows vulnerable patients to be routed correctly and diagnosed quickly.

Already supporting urgent care for over 11 million people, let storm’s PRM solution transform your patient experience.

Seamless patient experience

Quick diagnosis depends on seamless patient experience. Let your patients communicate over any channel. Empower your practitioners to give accurate diagnoses. Be available to your patients 24/7, even when demand surges.

storm’s omni-channel capabilities allow patients to contact you over the channels most convenient for them. Enable in-browser video calling with a click; no need for your patients to install another app. Natural Language Processing allows you to route callers quickly and easily, without needing to press a button. With storm’s endless scalability, you’ll never miss a call, even when demand surges.

Be there for your patients, at any time, over any channel.

Integrated care systems

The future of healthcare is integrated. Consistency across services saves lives. You need a solution that links hospitals, ambulances, mental health, and social care. A solution that can draw data from multiple databases, and share it with every stage of the healthcare ecosystem.

With thousands of off-the-shelf and custom integrations, Content Guru works with you to bring together your entire healthcare ecosystem. With smart routing, storm directs customers to the right service. With comprehensive recording, storm stores mission-critical communications. With real-time reporting, storm brings together insights from across your healthcare ecosystem.

Unify your care, and provide the best outcomes for your patients.

Health & Social Care services in action

NHS 111

storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through storm as we go forward, and the solution will be instrumental in realizing our digitalization objectives. Most importantly, however, is that we’re able to substantially improve the experience of Londoners calling NHS 111 and the outcomes of our patients, ensuring that they get through to the care and support they need, when they need it, first time.”

- Head of Service Redesign & Innovation (Integrated Urgent Care), NHS London SHA.