We’re Big in CX,
We Lead in AI™
We build Omni-CX, backed by best-in-class AI.
Who We Are
Founded in 2005, Content Guru is a leading global provider of Customer Experience (CX) solutions. With over two decades in experience driving Business Process Automation, it has been at the forefront of driving ROI through AI for over ten years. Among its clients are some of the longest-lasting and most innovative cloud CX implementations in the world.
brain® Power for Your CX
Trusted By
Vodafone
Vodafone is one of the world’s largest telecommunications providers, with around 92,000 employees, operating in 15 countries and partnering in a further 46 worldwide.
NHS
The NHS is one of the largest employers in the world and the single largest employer in Europe, with more than 1.37 million full-time equivalent (FTE) staff.
FedRAMP Class D (High)
Content Guru is the first and only full-stack CCaaS vendor to achieve FedRAMP Class D (High). It delivers services to multiple US government departments.
DVLA
The Driver and Vehicle Licensing Agency is the UK’s driver and vehicle licensing authority, maintaining driver and vehicle records and supporting over 40 million licensed drivers across Great Britain.
Tesco Bank
Tesco Bank saw a 14% improvement in Customer Satisfaction after adopting the storm® cloud CX platform, and a 33% increase in Average Speed to Answer.
UK Power Networks
Through storm, UK Power Networks allows 93% of customers to self-serve, and rose to the top of its industry for CSAT.
Together
The brain® AI orchestration layer allowed Together to save 6 minutes per interaction and reduce Average Handling Time by 50%.
WWF
WWF is the world’s leading conservation organization, with over 5 million global supporters, and works with Content Guru to manage communications with supporters.
brain® Power
Supercharges Your Agents
brain is Content Guru’s AI orchestration layer, bringing together market-leading AI capabilities to support Omni-CX. From agentic workflows to agent assist. From keyword identification to real-time transcription and summarization.
The Future of CX – Powered by brain
brain Power provides agent assist capabilities through AI to enhance customer and agent experience.
Agentic Workflow Automation
Automates end-to-end execution across third-party systems, to discover services, evaluate options, and deliver successful outcomes.
Knowledge Assistance and Next-Best Action
Dynamically searches your knowledge base, drawing on live context, to surface knowledge materials to the agent.
Best-in-Class AI
The brain AI orchestration layer sits alongside the storm CX platform, integrating seamlessly into your customer ecosystem.
The result: brain provides the fastest ROI in the industry, no costly delays, no expensive build-out. Services are designed within the single storm interface, giving users complete control over their AI tools.
We Deliver Omni-CX
We design around an Omni-CX approach, shifting focus from managing
isolated interactions to building a unified ecosystem.
We Are Recognized by Analysts and Peers
We are the only European vendor in the Gartner Magic Quadrant for Contact Center as a Service. Discover why the leading industry analyst has recognized us.
We Improve Customer Satisfaction
Customer Experience is what separates good from great. Listen to your customers, understand them, and you’ll keep them coming back. We’ve helped organizations such as the DVLA, Rakuten, the US Federal Government, and the NHS make dramatic improvements to their CSAT scores.
We Deliver Mission-Critical Communications
Our 99.999%+ availability sets us apart. We’re the only cloud communications provider trusted by blue-light services. Life-critical emergency services trust us with their communications; that means, you can too.
We Offer True Partnership
In a fast-moving market, you don’t need a vendor. You need a partner. We work with our customers to understand their needs, design a solution that works for them, and link them with the right partners from our professional services network to support their transformation. We value true partnership, and we’ll never tie your business down.
Our Solutions Scale Rapidly
Our cloud CX solutions scale rapidly to service massive planned and unplanned contact demand. In one case, we supported 75,000 concurrent digital agents for a major Japanese retailer. In another, we supported 20,000 voice agents for a national ‘Test and Trace’ program.
Our Offices
We work with organizations around the world to deliver outstanding CX; discover our global network of offices.
UK (Bracknell)
Germany (Munich)
Netherlands (The Hague)
Scotland (Glasgow)
Portugal (Porto)
Greece (Athens)
US East Coast (Reston)
US West Coast (San Jose)
Japan (Tokyo)
Australia (Sydney)
A Global Leader in Security, Privacy, and Compliance
We maintain a library of globally-recognized accreditations, ensuring that you remain compliant with regional and global regulatory standards.
Talk to your Nearest Expert
We understand your organization. From the largest multi-national corporations and government organizations, across multiple sectors including Insurance, Healthcare, and Utilities, we’ve seen it all, and done it all. Ask a question, and a member of our sales team from the Americas, EMEA, or ASIAPAC will be in touch to discuss how our solutions can supercharge your Customer Experience.
