Products: storm® INTEGRATE™
Seamless Integrations for your CX
storm® integrates with thousands of different services. Integrations can be easily be put in place, either by Content Guru, partners, or customers themselves. Once developed, partners and customers can share integrations with others on the storm Exchange.
Custom Contact Center Integrations with storm® INTEGRATE™
storm® INTEGRATE™ gives you the tools you need to link the market-leading CX capabilities of storm with any of your third-party systems. Use CRM integration to link to any existing system of record. Capture relevant data from across your entire system. Link to storm FLOW™ to build powerful services that bring together your systems with an intuitive, no-code, interface. Link to storm VIEW™ to see data from all your systems on a single screen. Don’t replace your legacy systems – enhance them.
Popular integrations
Microsoft Dynamics Integration
Equip your agents with customer data with the Microsoft Dynamics integration.
Barclaycard SmartPay Integration
Provide secure payments with the Barclaycard SmartPay integration.
Google Contact Center AI Integration
Route customers to the best available outcome with the Google Contact Center AI integration.
Facebook Integration
Seamlessly integrate with Facebook for a truly omni-channel contact center.
Zoom Integration
Organize Zoom calls through storm for seamless contact center-to-back-office collaboration.
Salesforce Integration
Integrate with Salesforce to enhance your communications.
Google Speech-to-Text Integration
Guide customer journeys with Google Speech-to-Text integrations.
storm® INTEGRATE™: Microsoft Teams
Organize Teams calls through storm for seamless contact center-to-back-office collaboration.
Vodafone SMPP Integration
Send and receive SMS messages through the Vodafone network with the Vodafone SMPP integration.
Instagram Integration
Send and receive digital messages through Instagram, with the Instagram integration.
Citrix Integration
Seamlessly run audio through a virtual desktop with the Citrix integration.
Electricity North West
Support your customers during outages with the Electricity North West integration.
ServiceNow® Integration
Communications-enable your ServiceNow Service Management system.
Oracle ODBC Driver Integration
Equip your agents with customer data with the Oracle ODBC Driver integration.
GlobalPayments Integration
Provide secure payments with the GlobalPayments integration.
Verint Speech Analytics Integration
Ensure quality compliance with the Verint Speech Analytics integration.
WorldPay Integration
Provide secure payments with the WorldPay integration.
SagePay Integration
Provide secure payments with the Sagepay integration.
Postcoder Integration
Offer seamless order tracking with Zip code and Postcode lookups.
Oracle RightNow Integration
Equip your agents with customer data with the Oracle RightNow integration.
Microsoft Text-to-Speech Integration
Create interactions with a human touch, with the Microsoft Text-to-Speech integration.
Microsoft SQL Server Integration
Equip your agents with customer data with the Microsoft SQL Server integration.
Microsoft Speech-to-Text Integration
Transcribe speech with the Microsoft Text-to-Speech integration.
Metapack Integration
Offer live order tracking with the Metapack integration.
Dialogflow Integration
Create seamless interactions with the DialogFlow integration.
Cashflows Integration
Provide secure payments with the Cashflows integration.
Calabrio Integration
Guide your agents with the Calabrio integration.
LINE Integration
Send a receive messages on LINE, through the LINE integration.
Trustpilot Integration
Respond to public reviews with seamless integration into Trustpilot.
Viber Integration
Send and receive messages via Viber, with the Viber integration.
Twitter Integration
Send a receive messages through Twitter with the Twitter integration.
Barclaycard ePDQ Integration
Provide secure payments with the Barclaycard ePDQ integration.
Verint WFM Integration
Guide your agents with effective WFM, through the Verint WFM integration.
Coordinate My Care Integration
Deliver effective care with the Coordinate My Care integration.
DataCash Integration
Provide secure payments with the DataCash integration.
IPG Integration
Offer seamless and secure payments with the IPG integration.
ATOC Logo
Get real-time data on fares, journeys, and more, with the ATOC integration.
I/CAD Integration
Coordinate engineer dispatch automatically with the I/CAD integration.
PowerOn Integration
Get real-time outage data with the PowerOn integration.
Skype Integration
Unify your front and back office with the Skype integration.
ADQM Integration
Get real-time MPAS data with the ADQM integration.
Pay360 Integration
Provide secure payments with the Pay360 integration.
Watson Assistant Integration
Create high quality interactions with the Watson Assistant integration.
TOPdesk ESM Integration
Offer your customers a single point of access for your entire organization.
MySQL Integration
Equip your agents with customer data with the MySQL integration.
Expert-24 Integration
Provide AI-backed diagnosis with the Expert-24 integration.
PostgreSQL Integration
Equip your agents with customer data with the PostgreSQL integration.
TNS Integration
Provide secure payments with the TNS integration.
SAP CRM Integration
Equip your agents with customer data with the SAP CRM integration.
TCS BaNCS Integration
Provide great CX in the financial sector with the TCS BaNCS integration.
AutoML Integration
Extract data from customer contact automatically, with the AutoML integration
Herbst Insight ERP Integration
Gain powerful, real-time insights into your CX with the Herbst Insight ERP integration.
IMAP Integration
Provide instant e-mail contact with the IMAP integration.
Monek Integration
Provide secure payments with the Monek integration.
Live Departure Boards Integration
Provide accurate travel information with the Live Departure Boards integration.
Nuance Integration
Create interactions with a human touch, with the Nuance Speech-to-Text integration.
Verint Engagement Data Management Integration
Paint a 360-degree picture of the customer journey with the Verint EDM Integration.
Trainline Integration
Get real-time data on fares, journeys, and more, with the ATOC integration.
SSE Integration
Draw data from customer smart meters with the SSE integration.
IMI Mobile Integration
Provide instant SMS contact with the IMI Mobile integration.
Maps Embed Integration
Provide accurate location services with the Maps Embed integration.
Secure Trading Integration
Provide secure payments with the Secure Trading integration.
Micros Fidelio Integration
Create a single point of access for hotel bookings with the Micros Fidelio integration.
Whatsapp Integration
Communicate with customers through WhatsApp to enable a best-in-class service experience.
Avaya Real-Time Stats Integration
Get meaningful CX insights with the Avaya Real-Time Stats integration.
Coordinate My Care Integration
Deliver effective care with the Coordinate My Care integration.
Adastra Integration
Deliver effective care and unify patient data with the Adastra integration.
Avaya CMS Integration
Put your data to work with the Avaya CMS integration.
Betfred Payments Integration
Provide secure payments with the Betfred payments integration.
Buynet Integration
Provide secure payments with the Buynet integration.
Camden Integrated Digital Record Integration
Deliver effective care with the CIDR integration.
Dublin Airport Flight Information Integration
Provide up-to-date flight information to customers.
EasyJet Payments Integration
Provide secure payments with the EasyJet Payments integration.
Guy's and St Thomas' LocalCareRecord Integration
Deliver effective care with the Guy's and St Thomas' LocalCareRecord integration.
BlackPear
Centralize patient data with the BlackPear integration.
Cerner CareAware Connect Integration
Deliver effective care with the Cerner CareAware Connect integration.
Discovery Data Services Integration
Put your patient data to work with the Discovery Data Services integration.
Healthy.io Integration
Digitize urinary testing with the Healthy.io integration.
IGspectrum for NeuroResponse Integration
Offer patient self reporting with the IGspectrum for NeuroResponse integration.
MIG Healthcare Gateway Integration
Deliver effective care with the MIG Healthcare Gateway integration.
Magento Integration
Elevate your E-commerce platform with secure, seamless customer communications.
Sesui
Route patients to the best available outcome with the Sesui integration.
EMIS
Seamlessly access patient data through the EMIS integration.
Patients Know Best
Enable patient self-reporting with the Patients Know Best integration.
Echelon
Create seamless customer interactions with the Echelon integration.
Tesco Bank
Create seamless interactions with the Tesco Bank integration.
Microsoft Power BI
The ability to export raw data to external locations where Power BI can interrogate the data.
Microsoft Azure
Access open and flexible cloud computing with Microsoft Azure.
Kana
Enable effective customer relationship management through cloud computing with Kana.
IEX
Anticipate business demand and optimize your workforce management software with IEX.
SSE Supply Incident Management Systems (SIMS)
Effective incident management for customer smart meters with the SSE SIMS integration.
ENMAC
Effectively manage the real-time operation of dispersed distribution assets with the ENMAC integration.
HORECA
Hospitality services catered by the HORECA integration.
SOAPSUDS (C&C Group)
Meter Point Administration Number Database integration with SOAPSUDS (C&C Group).
Progressive Building Society
Access customer-specific home insurance integrations with Progressive Building Society.
HubSpot
Create hyper-personalized experiences through the HubSpot integration.
Fiserv
Give customers piece of mind with integrations into Fiserv's suite of products (including Aperio).
Jack Henry Integration
Offer a secure, personalized experience with integrations into Jack Henry's products.
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How contact center integrations help businesses
NHS 111
NHS 111 uses storm® INTEGRATE™ to assess and display relevant medical records from hundreds of different databases, including Special Patient Notes (SPNs), to agents. These notes designate patients with long-term health conditions. Displaying SPNs with each contact allows vulnerable patients to be routed correctly and diagnosed quickly.
Rail Delivery Group
The Rail Delivery Group uses storm INTEGRATE™ to access two third-party resources: the Online Journey Planner and the Live Departure Boards. From these, storm provides up-to-date journey information to customers, in the form of an SMS message.
Rakuten Communications
Rakuten Communications used storm INTEGRATE™ to integrate with Salesforce, allowing them to run powerful outbound campaigns.
Build IT synergy
Seamless transition
Make your cloud transition seamless. Link storm® to your existing systems. Minimize disruption to your agents as you future-proof your customer contact solution.
Enhance your legacy
Enhance, not replace, your legacy systems. storm® INTEGRATE™ can transfer data to and from your existing systems. CRM integration gives your agents the information they need on a single pane of glass. storm INTEGRATE links with storm FLOW™, giving you full control through a sleek, no-code interface.
Custom integrations
Pick the solution that works for your business. Choose from thousands of off-the-shelf and custom integrations. Build a storm® solution unique to your needs.
Real-time reporting
Paint a picture of your entire system. storm® INTEGRATE™ works with storm VIEW™ to produce custom reports, drawing data from any source. Display data from all your third-party systems on the same screen.
Empower your agents
Your agents work best with access to customer data. storm® INTEGRATE™ combines with the Desktop Task Assistant (DTA®) to display data from any third-party database. Easy CRM integration saves time, letting your agents focus on creating the best customer experience
A single data aggregation layer
Link to storm® CKS® to push and pull data from any existing database. Present data from across your systems of record in a single Data Aggregation Layer. Give your agents the information they need to resolve contacts quickly and easily.
The voice of the customer
Head of Service Redesign & Innovation (Integrated Urgent Care), NHS London SHA
"storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through storm as we go forward, and the solution will be instrumental in realizing our digitalization objectives."
Senior Service Delivery Manager at Rail Delivery Group
“Due to the modular nature of the platform, we’re able to introduce new features as and when required, allowing us to meet our customers’ omnichannel expectations for instant information, however they choose to interact, wherever they are and whenever the time.”
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