Elevate your CX
with best-in-class AI
brain® Power To Assist Your Agents
AI Orchestration
brain® is Content Guru’s AI orchestration layer, delivering a complete set of AI capabilities, including automated agentic workflows, knowledge assistance for human agents, real-time transcription and summarization, and keyword identification.
Superhuman CX
brain powered Agent Assist combines cutting-edge AI with the leading CX Experience of the storm® platform. Machine Agent supports your human agents and supercharges their capabilities.
World-Leading Performance
We deploy the best solutions for you, to ensure the highest level of performance
The AI market moves fast. Not every AI solution is suited to every use case, nor performs at maximum efficiency in every region. We aggregate technologies from across the market and deploy the solutions that match your need; you get the highest possible performance, wherever you are, whatever your need.
The Future of CX – Powered by brain
brain Power provides agent assist capabilities through AI to enhance customer and agent experience.
Agentic Workflow Automation
Knowledge Assistance and Next-Best Action
Before, During, and After
Value-driven AI before, during, and after customer interactions.
Before
AI works to set up an outstanding interaction – Identifying and verifying customers, routing them intelligently, understanding and recording intent to identify options for self-service.
During
AI operates alongside agents to streamline daily tasks and empower agents to deliver high quality experiences. Agents get real-time agent assistance and script suggestions, guiding the agent towards the next best action.
After
AI provides efficiencies and insight after an interaction. Post-call work can be automated to reduce Average Handling Time by up to 50%. AI can also draw out critical insights through trend analysis, real-time incident detection, and AI-powered analytics.
Take the Next Step
Provide us with a few details, and you’ll receive a flyer exploring brain’s functionality, direct to your email.