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Generative AI is a revolution in how the world does business. Since Large Language Models (LLMs) took the world by storm in early 2023, Customer Experience (CX) leaders the world over have been imagining ways to transform customer contact by applying AI. For the contact center, generative AI is a quantum leap forward.

Demonstrating carbon neutrality is as important as demonstrating value. If you can prove to customers the ways in which you balance your carbon footprint, you can win enduring loyalty, particularly amongst the younger generation.

Reliability is the final word in customer contact. Your customers expect reliable customer experience, even during outages and at times of heightened demand. Your responsibility is to provide that.