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Featured Blogs
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Blog
The Top 3 Trends That Will Define Customer Experience In 2023
It has never been more important to stay up to date with CX expectations. Find out what Co-Founder and Deputy CEO of Content Guru says are the top three 2023 customer experience trends.
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Blog
Call Center Occupancy – Is Bigger Always Better?
Occupancy is defined as the amount of time advisors are busy engaging with customers. Could a lower call center occupancy rate lead to better customer service?
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Blog
Are You Listening? The Importance of the Voice of the Customer
The process of capturing customer feedback, also known as the Voice of the Customer, should be a top priority for all CX-driven organizations.