The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized interactions that set you apart from the competition.
Often, data is siloed in legacy systems. To make use of it, you need a solution that integrates with any existing system of record to put your data to work.
storm® integrates with Oracle ODBC Driver to interface with any legacy database. Data can be pulled into the DTA® interface and presented alongside customer contacts. IVRs can draw on customer data automatically, to deliver personalized interactions more likely to speed up resolution.
