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2023 Gartner® Magic Quadrant for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the Gartner® 2023 Magic Quadrant™ for CCaaS.
To Boldly Go: The Future of AI in the Contact Center
Artificial Intelligence (AI) is reshaping the contact center. AI is finding applications in a vast range of different sectors and is expected to boost global GDP by $15 trillion by 2030.
Which metrics matter? The secrets of successful Customer Experience measurement
Humans are information engines. With every interaction, the customer radiates information - if you know how to look.