Tobias365 Integration

Customer experience begins with agents, and agents need guidance to thrive. As the agent attrition crisis advances, supporting your agents is essential to boosting retention. An effective Workforce Management solution is essential here. Your Enterprise Resource Platform (ERP) should integrate seamlessly with your contact center, to provide intelligent scheduling and in-built quality management. storm_® integrates with the Tobias365 ERP, successor to TobiasAX, to automatically synch historical and real-time data on queues, available agents, and agent status. Monitor agent performance with agent scorecards, to ensure that every customer interaction is of the highest possible quality. Use intelligent predictive scheduling to ensure minimum agent availability at all times.