Forrester Wave™: Contact Center as a Service, Q1 2023
Content Guru Named a Strong Performer for 2023
In its first appearance in the Forrester Wave™, Content Guru's storm® platform achieved among the top scores in the outbound and developer support criteria, as well as the highest score possible in nine other criteria.
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Start Your CX Journey with Content Guru
At Content Guru, customers are the center of our world. Let us make the customer the center of yours. We create outstanding omni-channel customer experiences. Working with thousands of businesses around the world, we support our customers at every stage of their CX journey. Let your journey to great CX begin here.
News and Resources
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News
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Content Guru has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform.
05/30/2023
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Blog
Industry-Leading CX Analyst Insights with Contact Center Forrester Wave™ 2023
What trends should CX leaders be looking out for in the coming year? The Forrester Wave™: Contact Center As A Service, Q1 2023 is a great place to start.
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Whitepaper
The Four Pillars of Evergreen CX: Four Steps to Future-Proof Your Contact Center
The Customer Experience (CX) space is constantly evolving. From changing consumer tastes to regulatory shifts to exciting new AI technologies, staying ahead of the competition and delighting customers is more challenging than ever. You need to do more than transform your CX; you need an evergreen transformation, which keeps your whole technology stack on the cutting edge.
CX Needs
Content Guru draws on industry-leading expertise to design a solution that works for you. Whatever your contact center needs, storm®’s modular model lets you design the perfect solution. Make customer experience your competitive edge.
Whatever - Omni Channel
Meet your customers over the channels they prefer. Bring every channel onto a single pane of glass.
Wherever – Cloud Contact
Let your agents work securely from anywhere, with a single, browser-based app.
Whenever – Intelligent Scheduling
Be there for your customers when they need you, regardless of demand, with unrivalled scalability and intelligent scheduling.
2022 Gartner® Magic Quadrant for Contact Center as a Service
As a truly global provider, with offices across three continents, Content Guru are delighted to once again have been positioned as a Challenger in the 2022 Gartner® Magic Quadrant™ for CCaaS.
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Key Facts
True cloud communications solution for emergency services
Reduction in inbound calls with intelligent automation
Single deployment of CX seats in the world
Driving Great CX
Endlessly scalable. Limitless integrations. 99.999% reliability. With Content Guru’s world-leading cloud contact center solution, storm®, Content Guru makes engagement easy. From data-driven CX insights to integrations that enhance, not replace, your existing systems. storm’s modular approach means that we’ll have a solution for you.
For any sector, for any size.
Customer success stories
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Looking to Take Your CX to the Next Level?
Find out what the world's largest organizations and the world's most critical services have in common when in comes to connecting their communications with their data. Book a consultation today and a CX expert will be in touch to help recharge your customer engagement.
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