Connected Care,
Connected Communications
Content Guru is transforming the development of
connected health and care communications.
We’re BIG in Patient Experience
We’re a leading global provider of enterprise cloud Customer Experience (CX) solutions, working at the forefront of Generative AI evolution. Our highly scalable, highly reliable solutions make us the only cloud communications provider trusted by national blue-light emergency services.
Transforming Healthcare Communications
We’re transforming the development of connected health and care communications.
By integrating voice, text, video, chat, social media, and AI technologies, care providers and their patients become better connected. This empowers essential care, when and where it matters most.
Your patients shouldn’t be stuck in queues during a health emergency. They shouldn’t have to repeat their medical history to each practitioner they speak to. They shouldn’t need more than one number to access your entire organization. Content Guru’s cloud communications solution, storm® is highly secure and highly reliable and has been field-proven for healthcare.
Field Proven for Healthcare
The majority of the UK’s NHS 111 (non-emergency) contact centers run on Content Guru’s storm solution.
All of the UK’s emergency 999 ambulance calls pass through storm, making Content Guru the only cloud provider to support emergency services in Europe.
The storm Patient Relationship Management solution already supports urgent care for over 11 million people.
Patient Relationship Management
Quick diagnosis depends on seamless patient experience. Let your patients communicate over any channel. Empower your practitioners to give accurate diagnoses. Be available to your patients 24/7, even when demand surges.
Our omni-channel capabilities allow patients to contact you over the channels most convenient for them. Enable in-browser video calling with a click; no need for your patients to install another app. Cutting-edge AI allows you to route callers quickly and easily. With storm’s endless scalability, you’ll never miss a call, even when demand surges.
Connected Care Made Easy
Improve Patient Experience – Effective care depends on seamless patient experience. Let your patients connect with you over any channel. Route them to the best available clinician first time, every time. Prioritize repeat callers and vulnerable patients.
Improve Clinician Experience – Care providers are under increasing pressure to do more with less. Empower your clinicians with patient data alongside every interaction. Unify your Electronic Patient Records to make data accessible across your organization.
Unrivalled Reliability and Security – We’re the only cloud communications provider trusted by blue-light emergency services. Boasting unrivalled 99.999%+ availability, and hosted on a private cloud from in-nation data centers, storm offers the highest level of data security.
Innovate with Connected Care – The storm Patient Relationship Management solution already supports urgent care for over 11 million people.
‘storm delivers an amazing set of capabilities, which have transformed the way NHS 111 operates in London. We’re really excited to implement further capabilities through storm as we go forward, and the solution will be instrumental in realizing our digitalization objectives. Most importantly, however, is that we’re able to substantially improve the experience of Londoners calling NHS 111 and the outcomes of our patients, ensuring that they get through to the care and support they need, when they need it, first time.’
Through storm, callers to NHS 111 are 5 times more likely to have their problems resolved.
East Berkshire Care takes 850,000+ calls through storm every year.
Zorginstituut Nederlands uses storm to gain complete visibility over its customer communications.
“Content Guru’s storm: Where Power Meets Simplicity and Robust Support”
Why Us?
Content Guru’s AI stands out from the competition.
Highest Performance
Highest Data Integrity
Greatest Flexibility
