Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced its global headcount has grown by more than 10% in 2024, taking its number of employees to over 500. Content Guru has repeated recorded double-digit headcount growth over the past few years, a key element has been the addition of multiple cohorts of graduates. Over 50 graduates have joined the team in 2024 across a range of departments including application development, escalations support, and business development.
Content Guru is experiencing significant growth in the Contact Center as a Service (CCaaS) sector, fueled by the rising adoption of its market-leading storm® platform, the only cloud contact management platform trusted by blue-light services, delivering market-leading reliability, scalability and functionality across a wide range of sectors. Content Guru is at the forefront of generative AI evolution and is a trusted AI orchestrator that allows customers to reap the rewards of AI without the pitfalls. The demand for its human-assist capabilities to bolster CX performance before, during and after an interaction is driving demand for its AI services delivered through brain® and contributing to its growth journey.