About
Leonardo Hotels operate in 10 countries and 48 destinations, the hotel portfolio offers 110 hotels with 18,000+ rooms. Centrally located, they are known for high quality and service standards as well as stylish interior design with regional flair.
The hotel chain needed to open a contact center to handle reservations more effectively, but it didn’t want to lose the personal touch of its customer service. Directing all reservations calls to a non-geographic number to provide a centralized booking service would have made customers keenly aware that they were interacting with a contact center rather than with the hotel of their choice.
