Case Study

Southampton City Council

Service Manager, Customer Operations, at Southampton City Council

storm®’s surveying functionality offers a strong foundation to build a truly customer-focused culture. Each customer service officer receives a quality score and verbatim comments from the customers they serve. This enables us to share best practices, identify coaching opportunities and continually improve on the customer service we deliver.”

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    Implemented call-back functionality that reduced abandon rates by 70%.

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    Allowed 100% of employees to work flexibly.

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    Completed their transition to storm at pace before COVID-19 lockdowns.