Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being ‘The City of Opportunity’ by 2025.
Service Manager, Customer Operations, at Southampton City Council
“storm®’s surveying functionality offers a strong foundation to build a truly customer-focused culture. Each customer service officer receives a quality score and verbatim comments from the customers they serve. This enables us to share best practices, identify coaching opportunities and continually improve on the customer service we deliver.”
Fill out a few details and receive a flyer detailing how Southampton City Council:
Implemented call-back functionality that reduced abandon rates by 70%.
Allowed 100% of employees to work flexibly.
Completed their transition to storm at pace before COVID-19 lockdowns.