Southampton City Council
Southampton City Council is one of the largest City Councils in the South of England. The organization offers over 700 services to 250,000+ residents, with special emphasis on education and social services. Southampton has a vision of being ‘The City of Opportunity’ by 2025.
Service Manager, Customer Operations, at Southampton City Council
“storm®’s surveying functionality offers a strong foundation to build a truly customer-focused culture. Each customer service officer receives a quality score and verbatim comments from the customers they serve. This enables us to share best practices, identify coaching opportunities and continually improve on the customer service we deliver.”
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Implemented call-back functionality that reduced abandon rates by 70%.
Allowed 100% of employees to work flexibly.
Completed their transition to storm at pace before COVID-19 lockdowns.