East Berkshire Primary Care
East Berkshire Primary Care (EBPC) is a not-for-profit organization founded as a GP out of hours service in 1997. It is now a provider of choice for Urgent and Primary care services, delivering high quality, cost effective care. Its 400 strong team of dedicated professionals deliver in excess of 20 independent services.
Head of Operations, at East Berkshire Primary Care
“At EPBC, we are committed to ensuring that patients have access to high-quality care in the most appropriate environment for their needs, while ensuring a seamless transition between services within the organization.
“storm has allowed us to do all this and more. We’ve been able to improve the patient experience by tailoring to their needs and healthcare journey, while improving the experience of our healthcare advisors with storm’s easy-to-use interface, and by providing remote working options. Thanks to storm’s scalability, we have deployed it across all our services, including out-of-hours, 111 clinical assessment services, dental triage and remote monitoring.”
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Take over 850,000 calls through storm per year.
Allowed employees to work flexibly.
Delivers 20+ independent services, including GP Practices and 111 CAS.