Professional services

Great people, great product, great CX

Content Guru offers a complete Professional Services package, guiding both customers and partners through every step of their onboarding. No matter where they are in the world, Content Guru will always be there to support the customer.

Content Guru's professional services ecosystem includes:

  • Project management.

  • Consultancy.

  • Transformation.

  • Optimization.

  • Customized coding.

  • Operational activities.

  • And more.

With over 70% of our workforce in technical roles, and with over 20% of our budget spent on R&D every year, our products are always on the technological cutting edge.

Content Guru can manage those partnerships directly or make the necessary introductions to best-in-class providers.

A snapshot of our professional services ecosystem

Discover some of our partners.

Partner Ecosystem Diagram

BPO Partners

Even when demand spikes, you can’t afford to let a single call drop. BPOs support your CX by providing the capacity needed to meet any surge in contacts. Content Guru works with BPOs to ensure that your customers can always reach you, no matter the demand.

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Serco

Serco is a BPO partner working mostly in the public sector, employing over 50,000 people.

Webhelp

Welbhelp is a BPO partner, allowing your CX to scale to any level of demand.

Communications Service Providers

To deliver outstanding CX, you need to be accessible to your customers, no matter where in the world they are. Content Guru works with Communications Service Providers to carry the storm® platform around the world, making you accessible to customers wherever, whenever, and however, they prefer.

AT&T

AT&T is a Communications Service Provider. They support the distribution of storm® in America.

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Rakuten Communications

Rakuten is a Communications Service Provider, and the largest e-commerce platform in Japan. Rakuten Communications works with Content Guru to distribute storm in Japan.

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Vodafone

Vodafone is a Communications Service Provider, and has been partnered with Content Guru for over a decade.

Vodafone Ziggo

Vodafone Ziggo is a Communications Service Provider. They are the largest cable operator in the Netherlands, and carry Content Guru's communications platform in the country.

Consulting Partners

Delivering customer success requires specialist knowledge. From project managers to transformation specialists, Content Guru works with Consultancies to drive customer success for your business.

McKinsey & Company

McKinsey & Company is a consulting partner. McKinsey works with Content Guru to design powerful CX solutions for customers.

Contact Center Service Integrators

Outstanding CX requires a seamlessly functioning contact center. Contact Center Service Integrators ensure that all aspects of your contact center—front and back office—work together. Content Guru works with Contact Center Service Integrators to build contact centers that operate smoothly, and can scale to meet any level of demand.

DDM Consulting

DDM Consulting is a Contact Center Systems Integrator. They offer tailor-made advice for businesses and a wide range of omni-channel solutions.

VR Voice

VR Voice is a Contact Center Systems Integrator. They provide powerful real-time reporting tools for the contact center.

IT Partners

A tangled IT estate produces friction. Friction is passed on to the customer. Content Guru works with IT partners to streamline IT infrastructure, and make your digital transformation easy.

Avodaq AG

Avodaq AG is an IT partner, and one of Germany's leading providers of IT infrastructure. They work with Content Guru to support the deployment of storm in Europe.

Bechtle

Bechtle is an IT partner. They work with Content Guru to create IT synergy for businesses.

Value Added Resellers

Value Added Resellers provide the complete contact center package, from the infrastructure to the CX solution. Content Guru works with resellers to build customer success from the ground up.

Avid Systems

Avid Systems is a value added reseller. They specialize in mobility, virtualization, security, and storage technologies.

BDM Voice

BDM Voice is value added reseller specializing in high-speed connectivity and unified communications.

Cinos

Cinos is a value added reseller and a leading audiovisual and unified communications specialist. They work with Content Guru to deliver best-in-class CX solutions.

Elite Group

Elite Group is a value added reseller that provides future-proof enterprise communications and IT solutions. They work with Content Guru to offer evergreen communications solutions.

FourNet

FourNet is a value added reseller. They provide communications, collaboration, and contact center solutions to critical public sector organizations.

Vapour Media

Vapour Media is a value added reseller that specializes in cloud communications technology, and works with Content Guru to provide seamless communications for businesses.

Wavenet

Wavenet is a value added reseller and prominent managed-services provider. They work with Content Guru to deliver outstanding communications solutions.

Sector Specialists

Your business has unique needs. Content Guru works with sector specialists to ensure those needs are met. With experience in every sector, from emergency services to finance, Content Guru ensures that it brings the latest industry insights into your business.

SSS Public Safety

SSS Public Security specializes in data management and communication solutions for the emergency services.

Systems Integrators

Customer success begins with the unification of disparate systems. Content Guru works with systems integrators to bring old and new systems together, creating a strong foundation for your CX. 

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CGI

CGI is a Systems Integrator. They work with Content Guru to create IT synergy for businesses.

Tata Consultancy Services

TCS is a Systems Integrator and global leader in IT consultancy. They work with Content Guru to streamline business communications and create IT synergy.

Technology Partners

Delightful customer experiences are found on the technological cutting edge. Content Guru works with technology companies around the world to keep our solutions evergreen. By staying ahead of the technological curve, we ensure best-in-class customer interactions, every time, and make AI relevant and easy to consume.

Calabrio

Calabrio is a technology partner. They deliver Workforce Management services that drive business growth.

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Citrix

Citrix is a technology partner, specializing in desktop virtualization. Content Guru is a member of the Citrix ready program.

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Google Contact Center AI

Google Contact Center AI is a technology partner. Google develops cutting-edge Ai-backed technologies. Content Guru is an official Contact Center AI partner.

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IBM

IBM is a technology partner. IBM's Watson is a powerful AI assistant. storm integrates with Watson to power AI Machine Agents™.

Jabra

Jabra is a technology partner. Jabra produces high-quality wireless headphones and headsets. Content Guru works with Jabra to provide best-in-class audio equipment to customers.

Microsoft

Microsoft is a technology partner. storm is certified to integrate with Microsoft Teams for seamless front and back-office collaboration.

Nuance

Nuance is a technology partner. Nuance specializes in speech recognition and transcription technologies. They work with Content Guru to support powerful quality management solutions.

Oracle

Oracle is a technology partner. Oracle offers a suite of cloud-based data and process solutions. storm integrates with Oracle's solutions to make use of your customer data.

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Poly

Poly is a technology partner. Poly specializes in headsets, video, and phone conferencing solutions. They work with Content Guru to provide outstanding communications equipment to customers.

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Red Hat

Red Hat is a technology partner. Red Hat is the world's leading provider of open-source virtualization solutions. They work with Content Guru to support virtual desktops for storm users.

Verint

Verint is a technology partner. Verint provides powerful customer experience solutions, with a focus on data analysis and workforce management. storm integrates with Verint's WFM, data management, and speech analytics capabilities.

Technology Solutions Brokers

For a successful digital transformation, you need a partner that supports you every step of the way. A technology solutions broker acts as an intermediary between the cloud service provider and customers, ensuring constant support throughout the sales process.

Intelisys

Intelisys is a technology solutions broker specializing in voice, data, and cloud services.

End-to-end professional services

For Content Guru, professional services begin before the sale. Content Guru’s Solutions Consultancy team works with prospective customers to identify their needs and build out a business case.

The Solutions Consultancy team analyzes every aspect of a customer’s CX. They shadow agents to understand their workflow and take time to understand what your customers need. They paint a complete picture of the customer’s cost base and the potential savings storm can offer.

Content Guru collects customer feedback throughout the sales process. At nine different critical moments, our customers are surveyed. That feedback, regardless of score, is analyzed and implemented to ensure the best possible experience for our customers.

Content Guru’s comprehensive training program allows our customers to make the most of storm. Training is delivered in-person, anywhere in the world, and is supported by the storm UNIVERSITY online learning portal.

Content Guru delivers mission-critical services for organizations around the world, and across every sector. Our team of CX professionals and industry veterans has seen it all and done it all. No matter what your business needs, Content Guru stands ready to make your customer engagement easy.

Meet our team

Content Guru brings together outstanding graduates and industry veterans. With over 70% of the team working in technical roles, development, support, and more, Content Guru stands ready to take on any CX challenge.

Our team values speed, flexibility, and constant communication with customers. We aim to be friendly and approachable, making Content Guru a joy to work with. Hear from some of our team, and discover what sets Content Guru apart.

  • “I started as a Software Engineer, and progressed to head up the Application Development Team… I’m now the Project Management Director, and my favorite thing is still working with customers and building the strong relationships that matter.

    - Project Management Director

  • “I’ve been given the flexibility to leverage my technical and customer-facing skills throughout my career so far, an opportunity I probably wouldn’t have had in other larger companies. It’s contributed to some of my major successes – delivering two of our biggest deals to date, and setting up storm in Japan… I love the customer side of things, especially the satisfaction in a customer’s eyes when you get the solution just right and deliver something from start to finish.

    - Operations Director

  • “I enjoy interacting with customers and learning about their challenges. I still use my graduate expertise and technical background when working toward solutions. I’m also able to drive innovation by working with cutting-edge technologies to give our products the competitive edge.”

    - Product Director

Best-in-class partners

Content Guru has worked with partners since its inception. Whatever it is your business needs, Content Guru’s partner ecosystem will provide a solution.

Do you need end-to-end consultancy teams that will work to optimize your CX, or contact center specialists who will help you get the most from your agents? Do you need development teams that will ensure IT synergy across your whole estate or Business Process Outsourcers who will help you achieve your CX goals? Content Guru can guide you to a solution, no matter the problem.

Our partner ecosystem spans the globe. No matter where you are, Content Guru will deliver a solution tailored to your needs.

Gartner Peer Insights testimonials:

“The experience of storm has been a positive one for the business, and the support we receive from them is excellent. They work with you as a team… the system has remained reliable through these difficult times”.
- Reporting Analyst – the Services Sector.

storm has been an integral part of how we operate as a business while also delivering the best customer service to our clients. For the past 6 years it has helped us move forward within our Industry and helped us compete at the very top”.

- Technology Supervisor – the Finance Sector.