storm® ASK™
Customer Satisfaction CSAT Surveying
Get powerful insight into your Customer Satisfaction, with omni-channel surveying.
CSAT Made Easy
storm ASK™ is a multi-channel surveying solution that allows you to capture the Voice of the Customer at scale, enhance your CX, and boost CSAT.
Full CX Transparency
Understanding your customers’ wants and needs is key to delivering CX that surpasses expectations.
Your organization needs a powerful surveying tool to gather valuable insights from customer interactions, across every channel. Once you understand your customers, you can build an outstanding Customer Experience.
Instant Post-Interaction Surveying
storm ASK lets you create and send instant, in-channel customer surveys across voice, webchat, email and SMS.
By moving quickly to capture Customer Satisfaction, you can create an accurate picture of your customer base.
Flexible Survey Creation
Within storm ASK, survey creation is completely customizable. You have complete freedom to craft question wording and format, whether open-answer or multiple choice, for surveying strategy that suits your needs.
No matter how you prefer to contact your customers, storm ASK will give you the freedom to ask the right questions, your way.
Real-Time Visibility
Data from storm ASK can be brought into our reporting solution, storm VIEW, for inclusion in flexible reports or real-time dashboards.
These reports can be distributed by email, or displayed as real-time wallboards, giving your whole contact center a 360-degree view of your Customer Satisfaction.
Complete Customer Data
CSAT is a form of customer data. That data can be uploaded from storm ASK directly into our native Customer Data Platform, and linked to a particular customer.
When that customer reaches out in future, their past CSAT scores and survey responses will be presented to the answering agent, letting them deliver sensitive, hyper-personalized interactions.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm ASK’s functionality, direct to your email.