Content Guru, Europe’s leading cloud contact center and customer experience (CX) technology provider, today announced the leading industry analyst firm, Forrester, has included it on The Forrester Wave™: Contact Center as a Service, Q1 2023. The report recognized Content Guru and its storm® CONTACT™ solution as a ‘Strong Performer’ and cited it for its solid vision of offering omnichannel and omnidata solutions as well as noting that “Content Guru is good for medium-to-large enterprises and multinational corporations that care about high availability and scalability and have complex functional requirements.”.
Forrester’s research and analyzed 11 CCaaS providers against 34 criteria. Content Guru was included in a Wave report for the first time in 2023.
“Forrester is the latest analyst house to recognize Content Guru and we are delighted to feature on its highly influential CCaaS Wave,” explained Martin Taylor, Co-Founder and Deputy CEO, Content Guru. “storm’s core capabilities are essential for a growing number of both private and public sector providers that count on its market-leading availability, which offers 99.999% reliability, high scalability, AI and omnichannel features. We are constantly adding new capabilities to storm and look forward to supporting our expanding customer base as they deliver industry-leading customer and citizen communications.”
About Content Guru
Content Guru helps organizations achieve outstanding customer experience. Its cloud-based solution, storm®, ensures that customers’ requests and issues get quickly and accurately resolved – simply put, engagement made easy. It is used by over 1000 enterprise-scale public and private organizations in over 50 countries, and is trusted by leading global brands, such as AXA, Interflora and Rakuten Communications, for mission-critical communications.
For more information, visit: https://www.contentguru.com/ or follow @CGCHIRP on Twitter.