11/10/2024

Content Guru’s Headcount Hits Continued Double-Digit Growth In 2024

Content Guru, a leading global provider of enterprise cloud customer experience (CX) and contact center solutions, has announced its global headcount has grown by more than 10% in 2024, taking its number of employees to over 500. Content Guru has repeated recorded double-digit headcount growth over the past few years, a key element has been the addition of multiple cohorts of graduates. Over 50 graduates have joined the team in 2024 across a range of departments including application development, escalations support, and business development.

Content Guru is experiencing significant growth in the Contact Center as a Service (CCaaS) sector, fueled by the rising adoption of its market-leading storm® platform, the only cloud contact management platform trusted by blue-light services, delivering market-leading reliability, scalability and functionality across a wide range of sectors. Content Guru is at the forefront of generative AI evolution and is a trusted AI orchestrator that allows customers to reap the rewards of AI without the pitfalls. The demand for its human-assist capabilities to bolster CX performance before, during and after an interaction is driving demand for its AI services delivered through brain® and contributing to its growth journey.

“As a growing number of private and public sector large enterprises select storm to deliver mission-critical CX, we are committed to investing in our team to support our expansion,” explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru. “As many in the CCaaS industry cut back on headcount, we have added to key areas of our business across a range of levels. We are proud to welcome a number of team members who are keen to help customers make demonstrable improvements in customer satisfaction. Many of our managers, heads of department and directors joined at a graduate level, highlighting the strong potential of hiring and nurturing the best talent in the industry.”

To find out more about our current vacancies, head to our dedicated careers page: https://careers.contentguru.com/