Automatic speech-to-text transcription.
Omni-channel contact centers must have the ability to scrutinize all communication channels equally, so how can they obtain greater value from call recordings? storm® TRANSCRIPTION™ automatically generates speech-to-text transcripts of call recordings, giving contact centers the power to uniformly analyze interactions across all communication channels.
Key Features:
Automatic speech-to-text transcription.
Multi-language support.
Can be used for quality monitoring with storm QM™.
Enriches the metadata of call recordings in storm RECORDER™.
Enables voice calls to be searched and categorized by keywords and phrases.
Included as standard as part of storm ANALYTICS™.
Configurable Smart Folders allow rapid focus on priority issues.
