Powerful predictive dialer system.
Outbound agents spend valuable time dialing customers, waiting for calls to connect, and dealing with answer machines when they do. Inefficient systems restrict the productivity of your contact centers, reducing the number of sales made and impacting revenue. storm® OUTBOUND™ is a powerful, cloud-hosted predictive dialer solution that can be integrated with your existing contact center infrastructure and CRM systems, helping you to overcome the traditional barriers to an efficient outbound service.
Key Features:
Intuitive, secure web-based interface for easy service creation and management; adapt your services in real time.
Progressive dialing, preview dialing and predictive dialing capabilities for all outbound services from telesales to evacuation alerts.
Automatically tracks performance and adapts call triggering rates accordingly.
Intelligent scheduling and powerful call pacing system lets you define how the service runs: enter your target performance level and the system will do the rest.
Real-time and historical reporting capabilities let you monitor performance and distribute system statistics.
