Seamless and efficient on-demand video communication.
Contact centers that wish to keep up with market standards must enable consumers to have virtual, on-demand consultations without prior arrangement, or the need to install video conferencing software. storm® LINK™ enables live, one-way and two-way video communication between a contact center agent and mobile user, over the internet, whilst on a voice call.
Key Features:
Real-time one-way and two-way video calling with multi-party conference option.
Can be launched at any time during a voice call with no need for scheduling.
End-to-end encryption on all communications.
Single-use WebRTC link sent via SMS or email.
No need to install additional applications for the agent or customer.
Works with iOS and Android devices without the need to install additional applications.
Secure video and audio recording.
Adaptive video codec automatically adjusts to available signal strength or bandwidth.
Supports file sharing including images and documents.
