To remain competitive, you need to use an effective market research tool to build lasting relationships with your customers, improving your service and saving you money. storm® ASK™ lets you receive, monitor and analyze input from your customers using CSAT surveys in real-time.
Key Features:
Multi-channel instant surveying on a mass scale, with options for automated voice call, SMS, email or online.
In-depth real-time reporting lets you see customer answers coming in through different channels as they respond.
Rapid provisioning of questions from a simple-to-use portal.
Contact groups can be defined in advance or created on the spot, giving you real responsiveness and agility.
Integration with CRM and other databases automates the flow of information from the customer to your back-end systems.
Improve customer experience with instant reporting on agent performance.
