Create a truly omni-channel experience with integration into Instagram.
Your customers expect instant contact, through the channels they prefer. In the digital age, social media has become the default channel for millions of customers. You need to be accessible to your customers through social media, whether with human agents or automated chatbots.
The storm® Instagram integration lets you respond to comments and direct messages sent via Instagram. Through the DTA® interface, agents are presented with the customer’s relevant interaction history and their account status (including followers). Customer interactions can be filtered and prioritized by keyword, follower count, and more. With storm FLOW™, customer messages can be routed to either human agents or automated chatbots.
storm makes social media engagement easy.
