Get real-time data on fares, journeys, and more, with the ATOC integration.
Rail travel runs on data. From timetables to fares, great CX depends on giving your customers access to the information they need. When customers get in contact, your agents should be presented immediately with up-to-date fare and timetable data, to offer advice and support as quickly as possible. Your CX system should integrate with the ATOC database to ensure that customers always get the information they need.
storm® integrates with ATOC, to seamlessly access rail industry data. Information on timetables, fares, and more, is displayed alongside customer contacts in the DTA® interface. This data can also be accessed by automated Machine Agents, to be provided instantly to customers through automated SMS or social media messages.
