CCW 2024 Berlin

Contact Center World 2024 is here

Discover the future of Customer Experience at CCW, Europe's largest congress and expo for innovative customer service solutions in Berlin. It provides a unique opportunity to explore the countless possibilities available within customer service and how businesses are already pushing the boundaries of what is possible.

Visit us at CCW to experience how Content Guru, Europe's leading CCaaS provider, is helping to shape the future of CX already.

Secure your free ticket, and an appointment with the Guru team below!

The Contact Centre Landscape is Evolving Rapidly

Businesses must look towards the overall experience, with factors such as employees and infrastructure becoming increasingly important to CX. Developing an overall experience, echelons above that of competitors, is key to securing a competitive advantage and creating added value for your target groups.

The key to success lies within the correct mix. In a world where new technologies, and strategies, are constantly emerging the question is: How can businesses successfully manage the disparate focus between customer and employee experiences in contact centres?

Find the answer in our innovative speeches detailed below.

Total Experience - The Future Starts here !

Don't miss out on the innovative presentations from our very own CX Leaders.

AI Killer Apps: Getting the Best from Generative AI [ENG]

We have all heard the warnings that AI presents a potential existential threat to humans – the killer application. In the shorter term, organizations need to take steps to prevent AI from killing their businesses. The challenge is to strike a delicate balance between leveraging automation for efficiency without overshadowing the crucial element of human touch. Combining these two forces enables your organization to deliver the ultimate Customer Experience.

28.02.24, 11:00

Hall 2, Speaker's Forum

Sean Taylor, CEO of Content Guru

Leadership in Change: Effective Management of Top Performers in Customer Service! [DE]

Experience how leadership experience in customer service is being redefined! Content Guru highlights modern strategies and innovative technologies leaders need to successfully navigate the digital era. Dive into the world of efficient resource management (WFM) and strategic knowledge management. Let Content Guru to help your business design a future-oriented leadership experience for inspiring customer service!

28.02.24, 13:30

Hall 3, Trade Show Forums

Barbara Caspers-Zarini, General Manager DACH at Content Guru

Employee Experience Re-Imagined: The Future of Customer Service Starts Here!

Join Content Guru in exploring the employee experience. Discover how innovation and technology are revolutionizing employee work and why happy employees are the key to outstanding customer service. Get ready for an exciting journey into the world of employee experience!