Call and Contact Centre Expo

Call and Contact Centre 2023 is Here

Customer expectations are changing, and businesses are seeking the latest customer experience technology. The Call & Contact Centre Expo showcases cutting-edge technologies, strategies, and advancements for professionals in call centers, IT, management, HR, marketing, and operations, all focused on excelling in customer engagement. Explore trends, attend expert seminars, see live technology demos, and connect with leading companies offering industry-leading solutions.

Register for free below, and also book a demo with us for a chance to be entered into our promotional experience prize draw (T&Cs apply). You don't want to miss out on what we have going on at our stand, especially the much anticipated return of the F1 simulator competition.

Speaker Session

AI Killer Apps

We have all heard the warnings that AI presents a potential existential threat to humans – the killer application. In the shorter term organisations need to ensure AI does not kill their businesses. How do we ensure the technology lives up to the hype, that we create services that delight our customers, whilst reducing costs, that we are leading edge and not bleeding edge?

Join Sean Taylor, CEO of Content Guru, Europe’s largest cloud contact centre provider, as he talks through how to create killer applications using AI.

Speaker Session

Customer Engagement Strategy: Level-Up Or Game-Over

In the face of ever-shifting customer expectations and dynamic workforces, generative Artificial Intelligence (AI) emerges as a game-changer. Agents are fatigued by mundane tasks, but arming them with automation and cloud-based systems supports the delivery of exceptional, personalised service.

Save agent time at each checkpoint: pre-, during and post-call. Customers and their queries are quickly identified in the queue using Natural Language Processing. From here, customers are automatically routed to the correct agent first-time. Equipped with data-backed AI-generated scripts, agents can easily personalise interactions, anticipate customer needs, and offer tailored solutions. Automated form-filling, quality management and reporting takes place post-call, saving valuable agent time.

Join Martin Taylor, Deputy CEO and Co-Founder of Content Guru, to learn how generative AI can elevate your customer experience, helping you to beat your CSAT high score!