storm® CONDUCTOR™
Rapid, Real-Time Service Changes
Omnichannel Service Management for Non-Technical Users. No Admin Needed.
Democratized Service Management
storm CONDUCTOR is a personalized interface for team leaders, allowing them to control and manage elements of their own services where permitted by an administrator.
Cut Through Bureaucracy
Managing omni-channel customer experience is an acute challenge. Complex approval processes make it harder.
storm CONDUCTOR allows non-technical, front-office users such as supervisors and team leaders, to control and manage the elements of their omnichannel services without administrator assistance.
Adapt Services in Real Time
Flexible organizations respond to challenges rapidly. Create and update services in real time, and roll out changes instantly across an entire communications estate.
With easily customizable service parameters, CONDUCTOR enables instant and secure deployment of mass changes to customer experience configuration.
Service Management Done Safely
Strict allocation of services to users carried out by administrators. Detailed audit logs that administrators can view and export let you track changes and monitor services.
CONDUCTOR allows you to devolve power to regional teams, whilst protecting your services and your customers.
Rich Functionality
Granular queue and agent management. Easily customizable service parameters. Built-in prompt and announcement creation, integrated text-to-speech facility, and external media support.
CONDUCTOR gives your teams power over every aspect of their customer service.
Intuitive & Accessible
CONDUCTOR’s intuitive, graphical interface provides an easy-to-use portal for users to control and manage the elements of their omni-channel services. CONDUCTOR is WCAG 2.2 AA-compliant, ensuring accessibility, flexibility and ease of use for all.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm CONDUCTOR’s functionality, direct to your email.