The Bank holiday announced for her Majesty Queen Elizabeth II’s State Funeral on Monday 19 September is now available for use in the FLOW holiday calendar. If your organization is closed for business on this day and you use a FLOW script for routing incoming calls, you must configure the Time Schedule action cell in your script to account for this. If you do not, then callers will be routed to business-as-usual destinations where they may not be answered.
Ensure that your Time Schedule action cell provides a Holiday exit route to the desired destination, typically to a ‘Play Media’ action cell that plays an appropriate announcement.
In the Public Holidays section of the Time Schedule action cell’s properties, select the ‘Bank Holiday for the State Funeral of Queen Elizabeth II’ option from the Holiday options list, and then click the Add button.
In the Schedule section of the properties, ensure that the Holiday exit route is at the top of the list. If it is not, move it to the top by drag and drop.
Commit your script.