We Make
Engagement Easy
For over two decades, we’ve been the mission-critical provider of choice for
large enterprises across the private and public sectors.
Who We Are
We’re the leading provider of enterprise Customer Experience (CX) and contact center
solutions, and we’re at the forefront of the generative AI revolution.
Customers are the Center of Our World
Let us make the customer the center of yours.
At Content Guru, we believe that CX is what sets organizations apart. Your customers won’t remember your organization; they’ll remember how you made them feel.
We believe that great CX begins with world-leading technology. Our solutions are omni-channel, omni-data, and omni-AI. We incorporate best-in-class AI, acting as a trusted AI orchestrator and shielding your organization from risk. We build highly reliable, highly scalable solutions; we’re the only cloud CX provider trusted by blue-light emergency services.
Our Values
Agile and knowledgeable, flexible, goal-oriented, and friendly. Our values guide everything we do.
Content Guru has worked with thousands of companies around the world and in every sector.
From finance to utilities, retail to government – we’ve seen it all, done it all, and stand ready to bring that experience to your business.
Through constant collaboration, we work with our customers to set the direction of our products.
We aim to be friendly and approachable, so you can make the most of our expertise.
Communication
We frequently communicate with colleagues and customers to ensure that every party remains updated with critical information.
Knowledgeable
We recruit the best graduates and professionals to ensure we provide our customers and colleagues with specialized and expert guidance.
Speed
We act rapidly and effectively, which enables us to grow our business and deliver solutions more quickly than our competitors.
Flexibility
We work in traditional or agile ways and can prioritize responsibilities in order to exceed challenging expectations.
Friendliness
We are friendly and approachable in all that we do, making the business a pleasure to deal with internally and externally.
Goal-Oriented
We are highly focussed on achievement and progress, and meet challenging targets to continue to grow the business.
Our Mission
We exist to make engagement easy – over any channel, any time, anywhere.
We work with thousands of successful, CX-driven, AI-enhanced businesses worldwide, supporting them at every stage of the CX journey, to deliver measurable customer satisfaction improvements.
Our flexible ‘AI-orchestrator’ approach offers our customers the power of AI, whilst shielding them from the risks.
We’re BIG in CX. We LEAD in AI.
Our People
Our global team of industry experts brings together centuries of experience from across a broad range of sectors.
We share a common belief in the power of customer experience to elevate businesses.
We’ve created a dynamic, fast-moving environment that drives measurable results for our customers.
Our Culture
Our culture begins and ends with customer success.
Content Guru is a customer-obsessed company. For us, quality and speed come first, to ensure that the customers’ needs are met.
Content Guru knows that diversity drives innovation. Our rapid global growth is driven by a diverse, global team. A broad range of backgrounds and experiences is essential to delivering world-class CX.
Our History
We were established in 2005 and our storm solution was one of the first ever CX platforms to move successfully to the cloud. Today, we lead in AI development for CX with our AI-orchestration layer, brain, which seamlessly orchestrates market leading AI technologies.
Today, we’re a global business with availability across six continents and offices across the Americas, Europe, and AsiaPac. Our clients include the world’s largest organizations; from insurers like AXA, Allianz and Aioi to retailers like Rakuten, to public-sector organizations like the NHS and the US federal government.
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Awards
We take pride in our legacy of innovation. Learn about the awards won by Content Guru, from the Queen’s Award for Enterprise to the IT Europa Awards.