storm® INBOUND™
Inbound Customer Experience
Meet the needs of every customer with powerful inbound contact routing.
AI-Infused Inbound Customer Engagement
storm INBOUND is an omni-channel, AI-infused inbound customer engagement solution, that lets your organization deliver market-leading Customer Experience.
Contact Routing at a Click
Outstanding CX begins with control; control over your inbound contacts, contact routing, and number management,
storm INBOUND gives you full control over your number management, letting you update call routing with a click, without having to wait on your telephone provider. Link agents to any of your inbound numbers, whether they work from the office, or from home.
Omni-Channel Experiences
storm INBOUND lets you intelligently route incoming contacts over any channel, whether that’s voice calls, webchats, SMS, or social media.
INBOUND leverages Intelligent Automated Contact Distribution (iACD®) to match enquiries to the best available human or machine agent.
AI-Infusing Contact Analysis
storm INBOUND enables AI-powered data extraction from inbound digital interactions, to deliver relevant knowledge and customer information agents.
By identifying trends in incoming contacts, you can identify common problems and react proactively to meet customer needs.
Comprehensive Reporting
Real-time and historical reporting on inbound interactions offers insights into the customer journey.
storm INBOUND integrates with our comprehensive reporting solution to identify pain points and provide a complete view of contact center performance.
Powerful Service Creation
storm INBOUND brings your numbers together, into a single, intuitive interface, unifying your geographic and non-geographic numbers.
INBOUND lets you make changes to your contact routing immediately, without having to wait on your network provider.
Want to Learn More?
Provide us with a few details, and you’ll receive a flyer exploring storm INBOUND’s functionality, direct to your email.