How can you efficiently manage and continually optimize the knowledge of your organization to deliver a best-in-class service? storm® CKS® Knowledge Management is an intuitive information creation and management tool that gives your organization the power to serve the right knowledge to the right people, via the right channel, at the right time.
Key Features:
A single, feature-rich interface to build and manage Knowledge Bases.
Interconnected Knowledge Bases enable easy management of organizational knowledge.
International language synchronization ensures all variants of the knowledge base are managed, maintained and updated regardless of which languages the organization supports.
Multi-channel support for articles and decision trees.
Configurable collections and publications for flexible information organization and distribution.
Diverse deployment and integration options including storm DTA® and website integrations.
Built-in feedback capabilities, analytics and SEO tools allow information to be continually optimized.
Adaptable for business-internal and customer-facing interfaces.
