The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized experiences that set you apart from the competition. By building a 360-degree view of the customer, you can empower your agents to deliver the best possible CX.
The storm® Salesforce integration allows agents to run storm DTA® within the Salesforce portal, letting you unite communications and data. Customer data stored in Salesforce is presented alongside each customer contact through the DTA interface. With automatic synchronization of data, supervisors can track changes to key information in real-time. Activity history updates post-interaction, to automatically add details of calls and messages to the appropriate Salesforce record.
