The contact center runs on data. Great CX depends on memorable experiences. If you can equip your agents with customer data to support every interaction, you can create personalized interactions that set you apart from the competition. By building a 360-degree view of the customer, you can empower your agents to deliver the best possible CX.
The storm® Microsoft Dynamics integration allows data from Microsoft Dynamics to be accessed via the DTA® interface. Customer records can be presented automatically alongside contacts, empowering agents with essential information. Customer data can also be employed to support automatic routing decisions within IVRs, ensuring that customers are directed to the best available outcome.
