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    AI Meets CX

    We deliver AI-powered Customer Experience through brain® for AI, and storm® for CX.

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    storm® CX

    Our Cloud Customer Experience Platform

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    AI Powered Cloud Customer Experience

    Your customers expect the best of the best. That means instant contact, over any channel, at any time. Our solutions are modular, so you only pay for what you need.

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    Omni-Channel Customer Engagement

    Whenever, wherever, however; your customers expect instant contact, around the clock and over every communication channel.

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    Workforce Engagement Management

    Great CX begins with agents. Our solutions help humans help humans. Create a full, 360-degree view of your contact center performance, down to the individual level.

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    Journey Orchestration

    Your Customer Experience shouldn’t be locked behind code. You need intuitive interfaces that unlock service creation, liberate reporting, and empower your organization around the world.

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    Data & Integrations

    Outstanding customer experience begins with IT synergy. You need to get essential customer data to where it’s needed, as soon as it’s needed. You need a Customer Data Platform to unify your entire IT estate behind one AI-powered platform.

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    Unified Communications

    Great CX begins with seamless back-office operations. Friction in your communications is passed on to the customer. You need a UC solution that drives IT synergy, supported by AI.

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    Highest Availability

    storm is the only cloud platform trusted by national blue-light emergency services.

    Highest Scalability

    We’ve supported the world’s largest cloud contact center deployments;  75,000 concurrent digital agents in Japan and 20,000 voice seats in Europe.

    Highest Security

    We’ve achieved globally recognized security standards, including SOC 2 Type 2 and ISO 27001. We’re also the only cloud communications provider to have achieved the US government’s FedRAMP accreditation at the ‘High Impact’ level.

    Highest CSAT

    Our solutions deliver measurable improvements to CSAT, and raise our customers from the bottom to the top of their industries.

    brain® AI

    Our AI Orchestration Layer

    brain

    Our unique AI abstraction layer supports all Intelligent Automation capabilities within the storm cloud CX platform, and puts the power of AI in the palm of your hand.

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    Machine Agent

    Our virtual customer assistant; an always-on, AI-powered workforce delivering automation and conversational engagement across all channels.

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    Agent Assist

    Enhance agent efficiency and boost performance with our virtual agent assistant, offering AI-powered tools for real-time support.

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    Transcription and Summarization

    Real-time transcription and post-interaction summaries to reduce agent administration.

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    Highest Performance

    We constantly assess best-in-class underlying components, to keep your AI solutions at the cutting edge.

    Highest Data Integrity

    We ensure robust data sovereignty, copyright protection, and auditability, to let you make the most of AI without the risk.

    Greatest Flexibility

    We go beyond AI, to create solutions that mix fixed and unstructured pathways, depending on the needs of your customers.

    Clearest Business Value

    Our real-world applications deliver strong ROI, so you can be sure that your business is better off.

    Learn from a Leader

    Discover our resource library, from blogs, to customer success stories, to whitepapers and thought leadership. Here, you’ll find everything you need to kick-start your CX AI transformation.

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    Get in Touch

    Want to learn more about what storm and brain can do for your organization? Get in touch, and a member of our team will be in touch within twenty-four hours.

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